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Press Release

Philadelphia Gas Works Cold Weather Survey Shows Decrease in Homes Entering Winter Season Without Gas Service

(Philadelphia, Pa. – Dec. 13, 2019) – On Friday, December 13, Philadelphia Gas Works (PGW) submitted its annual Cold Weather Survey to the Pennsylvania Public Utility Commission (PUC). The survey gathers data on the number of households that enter the Cold Weather Season without natural gas service. The Cold Weather Survey also allows PGW to reach out to those customers with the greatest level of need.

This year’s survey indicates that 7,318 of PGW’s approximately 475,000 residential customers do not have natural gas service, following the termination of their service during this calendar year. This year’s figure represents a 5.9 percent decrease over 2018.

“While the number of homes without gas service has decreased, PGW understands that there are many families who struggle to heat their homes or restore service,” said Denise Adamucci, Vice President of Regulatory Compliance and Customer Programs. “The Cold Weather Survey helps PGW provide those customers with information that can assist them in having service restored, and PGW engages in significant additional outreach to try to assist its customers who are struggling.”

Information provided through this survey supplements PGW’s outreach work with neighborhood organizations, first responders, churches, elected officials and community leaders. It enables PGW to better educate customers and support households attempting to secure assistance to resume and maintain natural gas service.

PGW urges low-income customers to see if they qualify for all available grants:

  • LIHEAP (Low Income Home Energy Assistance Program): A free grant ranging from $200 - $1,000. Text the word CASH to 75308 to see if you qualify.
  • Crisis: A federal grant awarded to customers without gas service, or with a 10-day shutoff notice. This grant can be combined with LIHEAP. Apply in person at a PGW office, or the Department of Human Services’ Philadelphia County Assistance Office at 1348 W. Sedgley Avenue.
  • UESF (Utility Emergency Services Fund): A grant designed to pay off the balance of a customer’s unpaid utility bill and bring it to $0.

Customers who are not low-income may be eligible for affordable payment arrangements that allow the restoration of service. Those customers should contact PGW as soon as possible at 215-235-1777.

PGW urges its customers to visit pgworks.com or one of the company’s customer service centers for assistance. Philadelphians can also help to support those in need of heating assistance by donating to the Utility Emergency Services Fund (UESF). All donations are tax deductible. To donate, visit the Customer Care page of pgworks.com for Assistance Programs & Grants.

About PGW:

Founded in 1836, The Philadelphia Gas Works (PGW) is owned by the City of Philadelphia and is the largest municipally owned gas utility in the country. It manages a distribution system of approximately 6,000 miles of gas mains and service pipes supplying approximately 500,000 customers. PGW's operations are managed by a non-profit corporation, the Philadelphia Facilities Management Corporation (PFMC). More information about the company is available at pgworks.com.

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Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.