In response to COVID-19 we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve. We do not anticipate any service disruption to our customers at this time. Read More  Hide

Smell Gas? (215) 235-1212

Press Release


PHILADELPHIA (May 15, 2020) – Beginning Monday, May 18, Philadelphia Gas Works (PGW) will resume installation of new, modern natural gas main and service lines as part of PGW’s ongoing infrastructure improvement program to deliver safe, reliable service to City residents and businesses.

PGW had limited some construction in accordance with Gov. Tom Wolf’s initial COVID-19 stay at home orders, which have since been amended to allow construction. As work resumes on dozens of projects in City neighborhoods, PGW crews will strictly follow all state and federal safety guidelines to reduce exposure to and the spread of COVID-19. This includes enhanced personal protective equipment and social distancing when PGW employees enter customers’ homes.

PGW is notifying residents in advance of all projects about the scope and duration of construction in their respective neighborhoods. Residents are invited to visit to view work locations on PGW’s Pipeline Improvement Map. The map gives customers the options to search by address and zip code to see precisely where work is being done, the current status of the job, and when construction is expected to be completed. 

Crews will work Mondays through Fridays, between the hours of 7 a.m. and 3:30 p.m., unless otherwise noted. Vehicular traffic and access to parking may be redirected in the vicinity of the worksites, if necessary. When main and service line installations are complete, PGW will immediately backfill open trenches and restore paving impacted by the work.

The following page lists current and scheduled PGW construction projects. For information about PGW’s main replacement program, construction schedules and locations, visit

For Media help call our media hotline - Phone: (215) 684-6624

Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.