What to expect during a project?

What to Expect

We realize construction projects of this scope often raise a lot of questions, and we’re committed to answering all of them. To start, here are 5 primary steps to expect while natural gas mains on your street are replaced:

Step 1: Neighborhood Notification
Step 2: Underground Utility Marking
Step 3: New Main Installation
Step 4: New Service Line Installation
Step 5: Property / Neighborhood Restoration


Learn more: 5 Steps of Pipeline Improvement


Let us know how we did. If PGW completed a Pipeline Improvement Project in your neighborhood your feedback is valuable to us. Please take our satisfaction survey below:


How Did We Do?

Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.