PGW Offices, Customer Call Center Will Close on July 4 in Honor of Independence Day

PHILADELPHIA (July 2, 2024) – Philadelphia Gas Works’ (PGW) offices and the Customer Call Center will be closed in observance of Independence Day on Thursday, July 4, 2024. PGW’s 24-hour Emergency Hotline will only remain open for odor calls and gas-related emergencies.

PGW offices and Customer Call Center will resume regular business hours on Friday, July 5, 2024.

Customers who need to access account information or pay their bill online can log into their PGW My Account, pay by phone at 215-235-1000, or make cash payments in person at hundreds of local retailers, including Walmart, CVS, Dollar General, Family Dollar, 7-Eleven, Speedway, Rite Aid, and Walgreens. For information, visit pgworks.com/customer-care/your-home/ways-to-pay.

Additionally, customers can now manage their My Account from the PGW mobile app. The one-stop app is a convenient way to manage your account, monitor usage, make payments, and more! Customers can download the app for free on the Apple store or on Google Play. For information, visit pgworks.com/customer-care/your-home/ways-to-pay.

For a comprehensive list of family-friendly events and happenings to ring in America’s birthday, please visit: https://www.visitphilly.com/july-4th-in-philadelphia/.

PGW Offices, Customer Call Center Will Close for Memorial Day

PHILADELPHIA (May 23, 2024) – Philadelphia Gas Works’ (PGW) offices and the Customer Call Center will be closed in observance of Memorial Day on Monday, May 27, 2024. PGW’s 24-hour Emergency Hotline (215) 235-1212 will only remain open for odor calls and gas-related emergencies.

PGW offices and Customer Call Center will resume regular business hours on Tuesday, May 28, 2024.

Additionally, customers can now manage their My Account from the new PGW mobile app. The one-stop app is a convenient way to manage your account, monitor usage, make payments, and more! Customers can download the app for free on the Apple store or on Google Play. For information, visit pgworks.com/customer-care/your-home/ways-to-pay.

This Memorial Day, PGW appreciates and remembers the heroic service of men and women of the Armed Forces who have fallen defending the United States of America. PGW reminds all employees and customers to stay safe this weekend while observing the holiday and engaging in outdoor activities.

PGW Awarded a $75 Million Federal Grant for Infrastructure Safety

Funding from the Bipartisan Infrastructure Law aids in accelerating PGW’s Main Replacement Program to significantly reduce methane emissions, improve safety, lower costs, and enhance service reliability.

(PHILADELPHIA - May 13, 2024) Philadelphia Gas Works (PGW) has been provisionally awarded a $75 million Natural Gas Distribution Infrastructure Safety and Modernization (NGDISM) grant from the U.S. Department of Transportation’s (DOT) Pipeline and Hazardous Materials Safety Administration (PHMSA), established by President Biden’s historic Bipartisan Infrastructure Law.

Tristan Brown, Deputy Administrator of PHMSA, announced the grant for PGW this morning at PGW headquarters.

“This first-of-its-kind infrastructure grant program helps modernize older, higher risk, leaky pipes--improving safety, reducing environmental impacts, and saving consumers money on their energy bills,” Brown said. “These new investments from the President’s Bipartisan Infrastructure Law will also help create hundreds of good-paying pipeline jobs.”

The funding will be used toward PGW’s Main Replacement Program, which directly supports the delivery of safe, reliable energy and advances PGW’s methane reduction program efforts. Replacing aging cast iron pipes with upgraded material that does not rust or corrode and that eliminates methane escape will help PGW meet its 2050 goal of reducing methane emissions by 80 percent.

“We are extremely grateful to PHMSA for its commitment to improving natural gas safety and service for Philadelphia residents,” said Seth Shapiro, PGW President and Chief Executive Officer. “This PHMSA grant will further support our installation of new natural gas pipelines that make operations safer for our communities and our employees and contribute to the climate goals of PGW and the city,” he said. “This award also delivers real bill savings to PGW customers by reducing the financial costs related to upgrading existing pipelines and performing ongoing maintenance costs of aging infrastructure.”

“Each year PGW upgrades approximately 30 miles of cast-iron mains to support our environmental and safety goals,” said Janelle Johnson-Grummert, PGW’s Director of Sustainability. “This grant will enhance our efforts to replace aging infrastructure, currently responsible for nearly three-quarters of methane emissions from PGW operations. For each new mile installed, emissions along the new main are reduced to near zero,” she explained.

PGW expects to complete its cast iron replacement project by 2058. This $75 million grant will allow the replacement of 40 miles of cast iron main. In 2023, PGW received a NGDISM grant of $10 million that will be used to replace five miles of cast iron mains.

The PHMSA NGDISM grant program helps improve public safety, protect public health, and reduce methane emissions from natural gas distribution pipes. The grant provides nearly $1 billion in funding over five years to modernize municipal and community-owned natural gas distribution systems, like PGW, helping to keep communities across the country safe from pipeline leaks.

You can find more information on the NGDISM grant program here and to learn more about PGW’s pipeline improvements, visit pgworks.com/pipeline-map.

PGW ambitiously challenges the norms of energy production and delivery in Philadelphia as an influential force in the city’s clean energy future. Accelerating its main replacement program is one among many initiatives PGW is pursuing to build a cleaner and greener Philadelphia for generations to come. Recently, PGW:

Completed construction of its new, state-of-the-art North Operations Center in 2023, which houses PGW field operations, training facilities, and fleet services. Eight PGW buildings were consolidated into the North Operations Center, reducing PGW’s carbon emissions from those retiring facilities by 50%. The consolidation will save PGW $100 million over 5 years.
PGW began compiling its greenhouse gas (GHG) inventories in 2021 and updated its GHG emissions inventories, capturing the latest Scope 1 and 2 inventories for CY 2019 and CY 2022, and compiled its first Scope 3 inventory for CY 2022.
Hosted the first ever Energy Innovation Symposium at Temple University featuring three panels of local and national energy experts to explore: The Future Hydrogen Economy; Low-Carbon Energy Technologies; and Our Clean Energy Future.
Launched PGW’s Energy Innovation Lab, a two-year incubator program launched in 2021 with a mission to help support young businesses that have the potential to bring innovation to the energy industry and increase energy efficiency and affordability. Sponsored by PGW in conjunction with Temple University’s Small Business Development Center, this program will provide small businesses with the necessary services and financial and technical support to initiate change.
Serves as a leading member of the Mid-Atlantic Clean Hydrogen Hub (MACH2) team along with the City of Philadelphia and other partners, leveraging the wealth of existing technology and infrastructure in the region to generate clean energy.
Established the PGW Marketplace, where customers can receive significant discounts on smart thermostats that regulate energy usage and help lower monthly energy bills.
Began a pilot composting program at its corporate headquarters. Since its implementation in 2022, PGW has diverted over 2,460 pounds of food waste from landfills.

These and future programs are designed to support PGW’s long-standing and evolving commitment to sustainability. PGW is focused on upgrading its infrastructure, installing new, emission-reducing equipment, helping customers reduce energy usage, and seeking new opportunities for energy innovation and greenhouse gas emission reductions.

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