In response to COVID-19 we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve. Read More.  Hide


PGW has introduced a new and improved PGW My Account customer portal. You must re-register your PGW My Account and create a new username and password to view your bill. Re-register here.  Hide

Smell Gas? (215) 235-1212

Assistance Programs & Grants

We're Here to Help

Payment Options – online, by phone or in-person
Pennsylvania’s winter termination moratorium ends March 31, 2021. To avoid service termination, PGW encourages customers to apply for assistance right here at, or call PGW at 215-235-1000 to explore payment options.

Need help in person? Customers can visit a Neighborhood Energy Center (NEC) and get one-on-one assistance with their energy bills. Click here for locations.

Safety First – Visiting an NEC? Please remember to wear a mask, maintain at least 6 feet between yourself and others, and use hand sanitizer often.

BUDGET BILLING: No More Surprise Winter Heating Bills
If you are a residential customer in good standing who gets hit hard by higher gas bills in the winter, you have something in common with a number of Philadelphians. PGW offers Budget Billing, an assistance program that estimates your yearly gas usage and divides the total evenly over a 12-month period. This evens out your payments over the course of the year and helps you predict how much you should budget for your heating costs every month. Call (215) 235-1000 to get started.

Customer Assistance Referral Evaluation Program (CARES): 
PGW’s CARES program provides payment assistance to residential customers with special circumstances. These might include medical emergencies, unemployment or other temporary hardships. For more information or to find out if you qualify for CARES, contact PGW at (215) 235-1000.

Senior Citizen Discount
The Senior Citizen Discount is not currently open to new participants. Members who enrolled prior to September 1, 2003, can call PGW at (215) 235-1000 for assistance.

Customer Responsibility Program (CRP)
Struggling to make ends meet? You may be eligible for CRP from PGW, a powerful way to cut gas bills every month. Low income customers who qualify for CRP can save more than 50% on their PGW bill. To apply, visit CRP.


Utility grants offer direct financial assistance to low income or working poor individuals and families who are facing utility terminations. Funds may also provide support to those with broken heating equipment or that have had their utility service terminated. To learn more, visit LIHEAP-CRISIS-UESF.

Refer to these resources for additional information:

Assistance Program Guidelines - outlines eligibility based on household size and income; renters and homeowners are eligible.

Neighborhood Energy Centers - provides low and moderate income families counseling and solutions through assistance, conservation, education and related services.

Protection from Abuse

Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.