Customer Responsibility Program

Lower your gas bill as much as 50% and reduce what you owe. 

PGW’s Customer Responsibility Program (CRP) offers low-income customers a way to keep gas service on, pay a bill that is based on their income and forgive past utility debt. 

Documents to include:

Please note: If you were previously enrolled in CRP and would like to re-enroll, you must first pay your past-due CRP balance, known as the cure amount, along with a reconnection fee, if applicable, to restore service. You may qualify for a lower cure amount if you provide current income information showing that your income is lower than it was when you previously applied for CRP.

CRP Discount Amount

The CRP discount is based on factors like your household size, gross household income and the home’s average gas bill. 

View Federal Poverty Guidelines

Other Ways to Apply

Apply In-Person

Visit a Neighborhood Energy Center for in-person help. Don’t forget your application and supporting documents.

Apply by Mail

Mail your completed application (available in up to 14 languages), along with copies of the listed requirements, to:

Philadelphia Gas Works
Customer Responsibility Program
P.O. Box 3529
Philadelphia, PA 19122-0529

Apply by Fax

Send your completed application to 215-398-3361.