Get Help On Your Bill
Support is available through financial assistance programs and grants designed to help when you need it most.
We’re Here for You
Explore your options and apply for assistance online below. Or, call PGW at 215-235-1000. Translation assistance available in 14 languages.
Get Help In Person
Visit one of Philadelphia's Neighborhood Energy Centers (NEC) for in-person assistance with your bill.
Cut Your Gas Bill in Half
You may qualify for the Customer Responsibility Program (CRP), a bill assistance program that can lower your bill by up to 50% and forgive past utility debt.
Learn More
LIHEAP, Crisis & Hardship Grants
LIHEAP/Crisis Grants
Low-income renters and homeowners can qualify for grants up to $1,000 to help pay their heating bills.
Hardship Funds Grants
The PGW Hardship Funds Grant is available for income-eligible customers with a termination notice from PGW or who are currently without gas service.
Learn More
Financial Program Guidelines
View income requirements per household size for customers applying for financial assistance.
View GuidelinesMore Resources & Programs
PGW has financial assistance programs designed to give you support when you need it the most. Browse these resources and programs for help with winter heating, payment assistance, hardship grants, and more.
Select an Option:
Customer Assistance Referral Evaluation Program (CARES)
The CARES program provides payment assistance to customers with special circumstances like medical emergencies, unemployment, or temporary circumstances. Call to get started.
Customer Responsibility Program (CRP)
CRP is a bill assistance program that can lower your bill by up to 50% and forgive past utility debt.
Domestic Abuse Utility Assistance
PGW has resources specifically for victims and survivors of domestic violence and abuse, regardless of income. PGW does not share sensitive information with any third party.
Get In-Person Bill Help
Visit one of Philadelphia’s 12+ Neighborhood Energy Centers (NECs) to get in-person assistance with making payments, learn about utility assistance, and more.
LIHEAP, Crisis & Hardship Funds Grants
Learn more about the financial assistance programs designed for support when you need it most.
Medical Certificate Guidance
If someone in your household has experienced a serious illness or medical emergency, you may be eligible to pause gas service shutoff or reconnect service.
Customer Responsibility Program (CRP)
CRP is a bill assistance program that can lower your bill by up to 50% and forgive past utility debt.
Get In-Person Bill Help
Visit one of Philadelphia’s 12+ Neighborhood Energy Centers (NECs) to get in-person assistance with making payments, learn about utility assistance, and more.
LIHEAP, Crisis & Hardship Funds Grants
Learn more about the financial assistance programs designed for support when you need it most.
No More Surprises with Budget Billing
This residential assistance program estimates your yearly gas usage and divides the total evenly over a 12-month period to avoid surprise winter heating bills. Call to get started.
Senior Citizen Discount
The Senior Citizen Discount is not currently open to new participants. Members who enrolled before September 1, 2003, can call PGW for assistance.
Customer Assistance Referral Evaluation Program (CARES)
The CARES program provides payment assistance to customers with special circumstances like medical emergencies, unemployment, or temporary circumstances. Call to get started.
Domestic Abuse Utility Assistance
PGW has resources specifically for victims and survivors of domestic violence and abuse, regardless of income. PGW does not share sensitive information with any third party.
LIHEAP, Crisis & Hardship Funds Grants
Learn more about the financial assistance programs designed for support when you need it most.
Medical Certificate Guidance
If someone in your household has experienced a serious illness or medical emergency, you may be eligible to pause gas service shutoff or reconnect service.
Senior Citizen Discount
The Senior Citizen Discount is not currently open to new participants. Members who enrolled before September 1, 2003, can call PGW for assistance.
Customer Assistance Referral Evaluation Program (CARES)
The CARES program provides payment assistance to customers with special circumstances like medical emergencies, unemployment, or temporary circumstances. Call to get started.
LIHEAP, Crisis & Hardship Funds Grants
Learn more about the financial assistance programs designed for support when you need it most.
Senior Citizen Discount
The Senior Citizen Discount is not currently open to new participants. Members who enrolled before September 1, 2003, can call PGW for assistance.
Get Help Fast
Natural Gas Safety
Get more information about natural gas safety for your home.
Contact Us
PGW can assist with billing and payments, account turn on/turn off, financial assistance, and more.
Energy-Savings Tips & Incentives
Residential customers can qualify for instant rebates with any of our eco-friendly incentive programs.