Contact Us
Emergency Hotline: Call (215) 235-1212 if you smell natural gas or experience a gas-related emergency. Available 24 hours, 7 days a week.
Support and Customer Service
Select an Option:
Residential Customer Service Information
Customer Service
Questions about your account, service, billing, or other PGW customer needs.
Hearing Impaired (TTY)
Customer service support for customers who are hearing impaired or use TTY services.
Bill Collection
Collections, payment arrangements, and shut off notices.
Rebates & Incentives
Learn more about savings, rebates and incentive programs.
LIHEAP
Learn more about the Low-Income Home Energy Assistance Program.
Request a Meter Reading
Need a meter reading? Contact PGW to request one. Please have your meter number ready when you call.
Parts & Labor Appliance Protection Plan
Get your home’s natural gas appliances covered with a custom protection plan.
Business Customer Service Information
Customer Service
From managing your My Business Account to finding resources through the Commercial Resource Center, support is here to help keep your business moving.
Natural Gas Conversion
Convert your business to run on natural gas energy.
Single Family Residential/Small Commercial Conversions:
- Phone: (215) 684-6730 / Email: res.com@pgworks.com
Large Commercial & Industrial Conversions:
- Phone: (215) 684-6671 / Email: MajorAccounts.Hotline@pgworks.com
New Construction & Rehabs for Business Properties
New service installations, gas service restorations, meter enlargements/additions, & service relocations.
Single Family Residential/Small Commercial Installations:
- Phone: (215) 684-6730 / Email: res.com@pgworks.com
Large Commercial & Industrial Installations:
- Phone: (215) 684-6671 / Email: MajorAccounts.Hotline@pgworks.com
Connect with PGW on Social Media
Stay connected with PGW for company news, energy-saving tips, community updates, customer resources, and important service announcements.
YouTube
Watch helpful how-to videos, safety information, program overviews, company updates, and stories that highlight how PGW serves our customers and communities.
X (Twitter)
Get timely updates on service information, safety reminders, company news, and important announcements as they happen.
Nextdoor
Connect with PGW at the neighborhood level for local updates, community news, seasonal safety reminders, and information that matters where you live.
Get a closer look at PGW through stories and photos featuring employees, community partnerships, and safety tips.
Smell Gas? Tell Us!
If you smell natural gas, leave the area immediately and call (215) 235-1212. Available 24 hours, 7 days a week.
File a Personal Injury or Property Damage Claim
If you believe an incident involving PGW caused personal injury or property damage, you can submit a claim for review. Complete the appropriate form below and provide details about the incident, including any information about the injury or damage.
What Can I Submit a Claim For?
Claims may involve:
- Personal injury
- Damage to your home or property
- Damage to personal belongings
Please include as much relevant information (including photo attachments) as possible with your claim to help us review it.
Get in Touch with Us
Our team is available to answer questions about submitting a claim.
File a Claim
To submit a claim, complete the appropriate form and email it (with any supporting photos) to riskclaims@pgworks.com.
Download the Forms:
Look Out For Digital Imposters
PGW will never call or text you asking for immediate payment on a delinquent account. Utility scammers may try to contact you and threaten the disconnection of your utility service, demanding immediate payment by prepaid cards or cryptocurrency.
If you are not sure if someone contacting you is a real utility representative, call PGW at 215-235-1000 to verify your account status.
If you’re unsure whether someone is really from PGW, call 911. The Philadelphia Police Department can quickly confirm if the person is a PGW employee. If they’re legitimate, they can wait — your safety comes first.
Protect Yourself From Utility ScamsStay In the Know With the PGW My Account App
Access My Account from anywhere using your phone. Pay bills, track your energy usage, and get real-time notifications in one convenient, secure place.
Public Support Agencies & Resources
PA Public Utility Commission
Oversees public utilities across Pennsylvania, including natural gas services, to help ensure safe, reliable service and fair rates for customers.
American Gas Association
Represents natural gas utilities across the country, supporting industry safety, innovation, and reliable energy service.
American Public Gas Association
Supports publicly owned natural gas utilities through advocacy, education, and resources focused on safe, reliable service.
Energy Coordinating Agency of Philadelphia
Helps Philadelphia residents save energy and lower utility costs through weatherization, energy education, and assistance programs.
PA Office of Consumer Advocate
Represents Pennsylvania utility customers and advocates for fair rates, reliable service, and consumer protections.
PA Department of Human Services
Provides access to programs that help Pennsylvania residents with heating costs, food assistance, healthcare, and other essential needs.
More Resources
Careers at PGW
Join our team of professionals working at the forefront of innovative energy solutions.
Emergencies & Safety
Understand what to do in the event of a natural gas emergency and get everyday safety tips.
Send Us a Message
Connect with PGW for company news, community updates, and customer resources.