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PGW Offices and Customer Call Center to Close in Honor of Labor Day
PHILADELPHIA (September 3, 2026) - Philadelphia Gas Works' (PGW) offices and the Customer Call Center will be closed in observance of Labor Day on Monday, September 7, 2026. PGW's 24-hour Emergency Hotline will only remain open for odor calls and gas-related emergencies. PGW offices and Customer Call Center will resume regular business hours on Tuesday, September 8, 2026. Customers who need to access account information or pay their bill online can log into their PGW My Account, pay by phone at 215-235-1000, or make cash payments in person at hundreds of local retailers, including Walmart, CVS, Dollar General, Family Dollar, 7-Eleven, Dollar Tree, Speedway, and Walgreens. For information, visit pgworks.com/customer-care/your-home/ways-to-pay. Additionally, customers can now manage their My Account from the PGW mobile app. The one-stop app is a convenient way to manage your account, monitor usage, make payments, and more! Customers can download the app for free on the Apple store or on Google Play. This holiday weekend, PGW celebrates the hard work and dedication of everyone who contributes to the safe and reliable delivery of natural gas across Philadelphia. As the Labor Day weekend unofficially marks the final days of summer, PGW encourages customers, employees, and all Philadelphia residents to enjoy the long weekend safely.
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PGW’s ongoing decarbonization research will shape future energy decisions
PHILADELPHIA (AUGUST 14, 2026) – Philadelphia Gas Works (PGW) held its second community engagement meeting this month to provide a progress update on its Low Carbon Pathways project and to gather public feedback on its ongoing clean energy research. The project, which is expected to be completed by Fall 2026, is exploring long-term decarbonization pathways for future decision making while continuing to prioritize safety, affordability and reliability. Any potential pathway PGW considers must be affordable for customers.
The Low Carbon Pathways study looks at three different scenarios that include a range of technologies including energy efficiency and weatherization, electrification, lower carbon fuels, carbon capture and storage, thermal energy networks, and more. The study will analyze and model data on downstream (after use) and upstream (before use) emissions reductions, total system costs and cost-effectiveness, and customer impacts.
"While no one can predict the future with certainty, our approach lays out a few representative pathways based on the best information we have today,” said Janelle Johnson-Grummert, Director of Sustainability at PGW. “Our goal is to compare the range of different benefits, costs, risks, and implications across these potential scenarios to help inform sound strategic decision-making. We are relying on vetted data from reputable, well-established sources, and building-in transparency and engagement throughout the process. We want our stakeholders to understand how the analysis is being developed, and we want their input to help refine it.”
Environmental Resources Management, Inc. (ERM) was competitively selected by PGW to support analytical modeling. The models are based on a methodology of:
PGW’s second community engagement session provided updates and gathered comments from attendees to continue to help inform PGW’s ongoing and future work. Engagement session presentations, materials and additional information can be found at pgworks.com/sustainability.
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In observance of National 811 Day, remember to call 8-1-1 before you dig to protect yourself and your community
PHILADELPHIA (August 11, 2026) – Today is August 11 – National 811 Day. Philadelphia Gas Works (PGW), along with other utilities, contractors, excavators, and property owners across the nation are joining the national effort to raise awareness about safe digging practices. National 811 Day serves as an important reminder for residents and contractors to call 811 before starting any digging project, whether planting flowers or building a deck. When a resident calls 811, the Pennsylvania One Call ticket will notify all utility companies with infrastructure in the area. Utilities then send trained technicians to the property to mark the exact locations of their underground lines using flags or spray paint.
Why call 811?
Regardless of the size of the project, anyone planning to pave, excavate, or demolish a structure in Pennsylvania that has utility service or is adjacent to a utility line, including electric, telephone, water, sewer and gas, should – and is legally required to – call Pennsylvania 811 before work begins. This law helps prevent dangerous and costly damage to underground utility lines and protect homeowners, utility workers, the community and residents in the area.
PGW also encourages city residents to call 811 to report any job sites without visible paint or flag markings onsite. Reporting a job site that may be digging without a valid Pennsylvania One Call ticket marking in place alerts all facility owners of a possible safety concern.
How to call 811?
Dialing 811 connects homeowners and contractors to the Pennsylvania “One Call” system. This system alerts utilities to identify the location of their service or distribution lines within the scope of the proposed worksite. The 811 service is free to any homeowner and available 24 hours a day, 365 days a year.
When to call 811?
It is required to call three to 10 business days prior to beginning a project.
What do the colorful markings on the street represent?
Utilities mark their lines with specific color codes:
Over the last year, PGW marked underground natural gas lines for more than 70,000 planned and emergency projects in Philadelphia ahead of contractors, residents, and excavators breaking any ground.
Learn more about the importance and responsibility of calling 811 before any digging occurs: https://www.youtube.com/watch?v=Cn_IpxRdKM.
At any time, the smell of gas or a foreign odor should be reported immediately to PGW’s emergency hotline at 215-235-1212 or 911.
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