CORONAVIRUS: LATEST UPDATES

In response to COVID-19 we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve. Read More.  Hide

ACTION REQUIRED:

PGW has introduced a new and improved PGW My Account customer portal. You must re-register your PGW My Account and create a new username and password to view your bill. Re-register here.  Hide

Smell Gas? (215) 235-1212

Manage My Account

Manage Your Account Online

PGW makes it convenient to manage your natural gas account online – anytime, anywhere you have internet access.

LOG INTO MY ACCOUNT        REGISTER FOR MY ACCOUNT

 

PGW My Account is New and Improved!

PGW is pleased to introduce the new and improved PGW My Account App and Customer Payment Platform.

The convenient and hassle-free platform offers you a simple and easy way to manage your residential natural gas account. If you are a current My Account user, you must re-register on the new platform.

Register for PGW My Account to:

  • Make payments;
  • Enroll in saving and assistance programs;
  • Analyze your natural gas usage;
  • Receive email or text alerts;
  • And more!

Your Rights & Responsibilities

Stay informed about your rights as a PGW residential customer. If you have questions relating to our billing, credit, dispute and shutoff practices, take a moment to download the Pennsylvania Public Utility Commission (PUC) customer guide


Understanding Your PGW Bill

Thanks to valuable customer feedback, your PGW bill is new and improved. Let us walk you through the new bill design, click here.

View a sample PGW bill here.

 

Explanation of PGW bill terms:

Budget Bill – An optional billing method which averages estimated service costs over a 12-month period.

CCF – 100 cubic feet of gas. This is a measure of gas usage. One CCF is about the amount of gas used to run an average-sized house heater nonstop for one hour.

Commodity Charges – The charge for basic gas supply service which is sold either by volume (CCF or MCF) or heating value (DTH). These charges are passed along to customers at the price PGW pays, with no markup.

Customer Charges – A monthly charge to cover NGDC costs such as maintaining the lines, meter reading and billing.

Customer Responsibility Program (CRP) – PGW’s low income customer assistance program which provides a lower monthly bill and forgiveness of pre-program debt.

Dekatherms (DTH) – A measure of the heat content value of gas. Gas usage is determined by multiplying the MCF used by the heat content value of the gas.

Distribution Charges – The charge for delivery of natural gas from the point of receipt by the NGDC to the customer.

Distribution System Improvement Charge (DSIC) - A charge approved by the Pennsylvania Public Utility Commission (PUC) for recovery of the reasonable and prudent costs incurred to repair, improve, or replace eligible distribution property. A DSIC provides PGW with the resources to accelerate the replacement of aging infrastructure.

Gas Cost Adjustments – Amount billed or credited each month to account for differences between projected and actual gas supply costs of the NGDC.

MCF – 1,000 cubic feet of gas. This is a measure of gas usage.

Meter Reading Information – PGW uses its best effort to obtain an actual meter reading regularly, and at least every six months for customers without automatic meter reading devices. When the meter is not read, PGW estimates your gas use. To avoid estimates, you may read your own meter and call us with the reading. We also offer stamped, preaddressed postcards, which you can use to send us your meter reading by the specified date. To request a supply of these cards, call (215) 235-1000, or write us at P.O. Box 3500, Philadelphia, PA 19122.

Natural Gas Distribution Company (NGDC) – A state regulated natural gas utility which owns the gas lines and equipment necessary to deliver natural gas to the consumer. PGW is a NGDC.

Weather Normalization Adjustment – An adjustment approved by the PUC as a way to help PGW stabilize its income and operate more efficiently within its budget during the heating season.

Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.