PGW My Account will be unavailable from approximately 12 a.m. to 5 p.m. on Monday, July 26, 2021 for system updates as we move to a new, improved customer online payment system. PGW offers additional ways to pay. Read More  Hide


In response to COVID-19 we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve. We do not anticipate any service disruption to our customers at this time. Read More  Hide

Smell Gas? (215) 235-1212

Our Numbers

PGW’s Customer Care phone line is currently recovering from technical difficulties. Hold times may be longer than usual.

We appreciate your patience and hope to answer your call as quickly as possible.

If you smell gas, or to report any gas-related emergency, call PGW’s 24-hour Emergency Hotline immediately at 215-235-1212.

To make a payment, you can also visit Ways to Pay or visit any Pay with Cash location.


During the COVID-19 health crisis, PGW stays committed to serving its customers. In order to adhere to government requests to perform essential work only. PGW’s Call Center is only accepting calls to respond to emergencies,  to report gas odors, to request to turn on service, sign up for financial assistance or request Parts & Labor Plan repairs. We appreciate your understanding and your business.


Emergency Hotline
If you smell natural gas or experience a gas-related emergency. Available 24 hours, 7 days a week
Leaks, Odors, Safety Tips
(215) 235-1212
¿Emergencias? En Español

Customer Service

(8 am - 6 pm)

(215) 235-1000
Bill collection
- Collections, payment arrangements and shut off notices (8 am - 4 pm)
(215) 235-1777

Customer Service
- My Account (8 am - 6 pm)

(215) 235-1000

Customer Service
- My Business Account, Commercial Resource Center. We are committed to supporting your business needs, Mon-Fri, 8 a.m.- 4 p.m.

(215) 235-7077
New Business Accounts
Existing Business Accounts
File or Follow up on a Claim (215) 684-6535
- Low Income Home Energy Assistance Program
Learn more »
(215) 235-1000
Make a Payment
- From a checking account or credit card
- In person or by mail
(215) 235-1000
Click for Ways to Pay
New Construction & Rehabs – Residential / Small Commercial
We’ll work with you on new service installations, gas service restorations, meter enlargements/additions & service relocations.
Find your Sales Representative
Pay Online Log in to My Account
- Savings, rebates and incentive programs
Learn more »
Natural Gas Conversion
- Convert from your energy to natural gas energy
(215) 684-6700
Parts & Labor Plan
- Get your major gas appliances covered
Learn more »
(215) 235-2050

Other Contact Information

Careers Click for PGW Careers
Vendor Opportunities
Learn more »
(215) 684-6759
Report Gas Theft
- Confidential hotline 24/7, Gas theft endangers others
(215) 684-6383
Request A Meter Reading
- Have your meter number ready before calling
(215) 235-1000
Informacion y servicio en Español (215) 235-2175
Hearing Impaired (TTY)
- Mon-Fri, 8 a.m.-5 p.m.
(215) 236-4646
Call Before You Dig
- Pennsylvania One Call System, 24/7
(within Pennsylvania)
(Outside Pennsylvania) (800) 242-1776

Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.