CORONAVIRUS: LATEST UPDATES

In response to COVID-19 we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve. We do not anticipate any service disruption to our customers at this time. Read More  Hide

Smell Gas? (215) 235-1212

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What's New

PHILADELPHIA’S RENTAL ASSISTANCE PROGRAM OFFERS RELIEF TO PGW CUSTOMERS

Posted on: Apr 27, 2021

Customers may qualify for up to $2,000 to help with their PGW bills plus rent assistance           ...

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PGW HELPS CUSTOMERS BECOME MORE ENERGY EFFICIENT

Posted on: Apr 21, 2021

PGW’s Marketplace expands savings on smart thermostats to help customers conserve energy          ...

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PGW REMINDS RESIDENTS AND CONTRACTORS TO KNOW WHAT’S BELOW FOR NATIONAL SAFE DIGGING MONTH

Posted on: Apr 13, 2021

Always call 811 before digging to avoid potential injuries and service disruptions caused by damaging buried utilities   PHILADELPHIA (April 13,...

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LIHEAP DEADLINE EXTENDED TO APRIL 30; PGW ENCOURAGES CUSTOMERS TO APPLY NOW FOR HEATING ASSISTANCE

Posted on: Apr 08, 2021

Low-income customers who have fallen behind on their natural gas bills may receive up to $1,000 in free payment assistance   PHILADELPHIA (Apri...

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AAA Mid-Atlantic’s First CNG Fueling Station is Complete

Posted on: Apr 06, 2021

AAA Philadelphia Fleet Depot utilizing its first compressed natural gas (CNG) station, fueling medium roadside assistance vehicles in Philadelphia &n...

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Emergencies

Smell Gas? Call (215) 235-1212

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Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.