CORONAVIRUS: LATEST UPDATES

In response to COVID-19 we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve. Read More.  Hide

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PGW has introduced a new and improved PGW My Account customer portal. You must re-register your PGW My Account and create a new username and password to view your bill. Re-register here.  Hide

Smell Gas? (215) 235-1212

Newsroom

What's New

PGW’s PARTS & LABOR PLAN COVERAGE EASES CUSTOMERS’ CONCERNS

Customers get peace of mind in the event of untimely appliance breakdowns   PHILADELPHIA (September 8, 2021) – Philadelphia Gas Works&rs...

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PGW OFFICES WILL CLOSE IN HONOR OF LABOR DAY

PHILADELPHIA (September 3, 2021) – Philadelphia Gas Works’ (PGW) offices will be closed on Monday, September 6, 2021, in observance of Lab...

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PGW REMINDS CITY RESIDENTS AND CONTRACTORS TO CALL 811 BEFORE DIGGING

Contacting Pennsylvania’s “One Call” system helps prevent damage to underground utility lines and keeps individuals and properties s...

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PGW AND TEMPLE UNIVERSITY’S SMALL BUSINESS DEVELOPMENT CENTER LAUNCH THE ENERGY INNOVATION LAB

The Lab will be an incubator for ideas that innovate the energy industry, and increase energy efficiency and affordability PHILADELPHIA (July 20, ...

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PGW OFFICES TO CLOSE ON JULY 5, IN OBSERVANCE OF INDEPENDENCE DAY

PHILADELPHIA ( July 1, 2021) – Philadelphia Gas Works’ (PGW) offices and Customer Care Center will be closed on Monday, July 5, 2021  ...

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Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.