CORONAVIRUS: LATEST UPDATES

In response to COVID-19 we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve. We do not anticipate any service disruption to our customers at this time. Read More  Hide

Smell Gas? (215) 235-1212

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What's New

PGW OFFICES WILL CLOSE IN OBSERVANCE OF JUNETEENTH

  PHILADELPHIA (June 17, 2021) – Philadelphia Gas Works’ (PGW) offices and Customer Care Center will be closed on Friday, June 18, 2...

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PGW ANNOUNCES ADVANCED EFFORTS TO CUT METHANE EMISSIONS BY 2050

Company’s new action plan bolsters City’s carbon neutrality efforts            &nb...

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PGW OFFICES WILL CLOSE ON MEMORIAL DAY

  PHILADELPHIA (May 28, 2021) – Philadelphia Gas Works’ (PGW) offices and Customer Care Center will be closed on Monday, May 31, 20...

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PHILADELPHIA’S RENTAL ASSISTANCE PROGRAM OFFERS RELIEF TO PGW CUSTOMERS

Customers may qualify for up to $2,000 to help with their PGW bills plus rent assistance           ...

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PGW HELPS CUSTOMERS BECOME MORE ENERGY EFFICIENT

PGW’s Marketplace expands savings on smart thermostats to help customers conserve energy          ...

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For Media help call our media hotline - Phone: (267) 249-7542 or Email: press@pgworks.com

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Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.