CORONAVIRUS: LATEST UPDATES

In response to COVID-19 we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve. We do not anticipate any service disruption to our customers at this time. Read More  Hide

Smell Gas? (215) 235-1212

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PGW COVID-19 RELIEF GRANTS AVAILABLE TODAY FOR UTILITY BILLS

Posted on: Jan 19, 2021

PHILADELPHIA (January 19, 2021) – Philadelphia Gas Works (PGW) urges customers to call 215-235-1000 immediately to determine their eligibility f...

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PGW OFFICES WILL CLOSE ON MARTIN LUTHER KING JR. DAY OF SERVICE

Posted on: Jan 15, 2021

PHILADELPHIA (January 15, 2021) – Philadelphia Gas Works (PGW) will be closed in observance of Martin Luther King Jr. Day of Service on Monday, ...

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PGW’S MARKETPLACE OPENS WITH REBATES ON SMART THERMOSTATS

Posted on: Jan 14, 2021

Customers can receive a $70 instant rebate on Nest, Ecobee, Honeywell, or Emerson thermostats. PHILADELPHIA (January 14, 2021) –  Philadel...

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PGW COVID-19 RELIEF GRANTS AVAILABLE FOR CUSTOMERS

Posted on: Jan 12, 2021

Eligible customers impacted by COVID-19 challenges may be eligible for a $300 grant. PHILADELPHIA (January 12, 2021) – Beginning Tuesday, Janua...

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PGW OFFICES WILL CLOSE ON NEW YEAR’S DAY

Posted on: Dec 31, 2020

PGW extends wishes for a safe and healthy 2021 PHILADELPHIA (December 31, 2020) – Philadelphia Gas Works (PGW) will be closed in observance of...

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For Media help call our media hotline - Phone: (267) 249-7542 or Email: press@pgworks.com

Visit the PGW Archive for newsletters and special monthly announcements.

Emergencies

Smell Gas? Call (215) 235-1212

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Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.