CORONAVIRUS: LATEST UPDATES

In response to COVID-19 we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve. Read More.  Hide

ACTION REQUIRED:

PGW has introduced a new and improved PGW My Account customer portal. You must re-register your PGW My Account and create a new username and password to view your bill. Re-register here.  Hide

Smell Gas? (215) 235-1212

Newsroom

What's New

PGW REMINDS RESIDENTS AND CONTRACTORS TO KNOW WHAT’S BELOW FOR NATIONAL SAFE DIGGING MONTH

Always call 811 before digging to avoid potential injuries and service disruptions caused by damaging buried utilities   PHILADELPHIA (April 13,...

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LIHEAP DEADLINE EXTENDED TO APRIL 30; PGW ENCOURAGES CUSTOMERS TO APPLY NOW FOR HEATING ASSISTANCE

Low-income customers who have fallen behind on their natural gas bills may receive up to $1,000 in free payment assistance   PHILADELPHIA (Apri...

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AAA Mid-Atlantic’s First CNG Fueling Station is Complete

AAA Philadelphia Fleet Depot utilizing its first compressed natural gas (CNG) station, fueling medium roadside assistance vehicles in Philadelphia &n...

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PGW OFFICES WILL CLOSE ON GOOD FRIDAY

  PHILADELPHIA (April 1, 2021) – Philadelphia Gas Works’ (PGW) Customer Care Center will be closed on Friday, April 2, 2021 in obser...

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PGW REDESIGNS CUSTOMER BILLS FOR A BETTER CUSTOMER EXPERIENCE

The new PGW bill is more informative, and easier to read                           &...

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For Media help call our media hotline - Phone: (267) 249-7542 or Email: press@pgworks.com

Visit the PGW Archive for newsletters and special monthly announcements.

Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.