In response to COVID-19 we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve. Read More.  Hide


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Smell Gas? (215) 235-1212

Start/Stop Service


New to the area? Moving out? You can now turn your natural gas service on online.



If you are setting up natural gas service at a location that has no meter know these steps.


To turn service off online, you must click the button below and log in to your account or sign up to be a My Account customer.


Before You Move …

Be sure to notify PGW at (215) 235-1000 at least seven days before the shutoff  or transfer to avoid unnecessary costs. You are responsible for gas used at the property until PGW can access your meter to shut it off.

A note for landlords: If you are requesting a gas shutoff for a tenant, download and submit a notarized Voluntary Discontinuance Form with the required signatures of all your tenants.


Request a Meter Reading

To request a meter reading from PGW call (215) 235-2244. Be sure to write down your meter number before giving us a call.

Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.