CORONAVIRUS: LATEST UPDATES

In response to COVID-19 we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve. Read More.  Hide

ACTION REQUIRED:

PGW has introduced a new and improved PGW My Account customer portal. You must re-register your PGW My Account and create a new username and password to view your bill. Re-register here.  Hide

Smell Gas? (215) 235-1212

Ways to Pay

Pay Online

Pay Online

No fee with a checking/savings account.
Plus access to Autopay, E-bill, and billing history.

Pay with My Account

Pay as a guest

Make a one-time payment with a checking/savings account or credit card.

Pay as a guest

*A convenience fee of $2.95 will be applied

Pay With Cash

Pay cash

Pay with cash at 100s of local retailers.
Payment posts same day and it’s free!

Pay With Cash

Pay by Phone

Pay by phone
Pay from Your Checking
or Savings Account

(215) 235-1000

Pay your bill over the phone 24 hours a day, with a check or credit/debit card using our automated system.

Please have your account number ready.
*A convenience fee of $2.95 may apply

Pay by Mail

Pay by mail

Be sure to include your account number on your check or money order to:

Philadelphia Gas Works
P.O. Box 11700
Newark, NJ 07101-4700

Pay in Person

Pay in person
At a Customer Service Center

Pay your bill in person with cash, check, credit/debit, or money order by visiting any of our five locations.

Pay At Alternate Payment centers

If one of our many locations is not convenient for you, Alternative Payment Centers offer another option.

  • MoneyGram (formerly Traveler’s Express)
  • IPP of America
  • Americash - Center City, North, Northeast, Northwest, South, Southwest, West
  • CheckFree

PGW makes every effort to keep information about Alternative Payment Centers current. However, we suggest that customers contact these locations before visiting to confirm that they will accept PGW payments.*

*These centers may charge a fee for PGW bill payment.

Set Up Third-Party Notification

PGW wants to help you avoid the possibility of an unnecessary utility service shutoff. Customers who enroll in our Third-Party Notification Program can designate a trusted caregiver, family member, close friend or organization to receive shutoff notices in the event of non-payment for overdue bills. If the customer receives a shutoff notice, a copy will also be sent to the designated third party to keep them informed. Third-party recipients will not receive copies of your monthly bills or other private customer information and are not responsible for paying bills. To enroll call (215) 235-1000 or visit a Customer Service Center.

Emergencies

Smell Gas? Call (215) 235-1212

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Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.