In response to COVID-19 we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve. Read More.  Hide


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Smell Gas? (215) 235-1212

Builders & Contractors

PGW is committed to serving your business needs. We want to hear from you.
Call (215) 235-7077. Monday-Friday, 8 a.m. - 4:30 p.m.

New Service Process

When you apply to PGW to get gas service installed for your site, we will need:

  • Builder, contractor or customer’s name, mailing address and daytime phone number
  • Address where service is being requested
  • A list of all new and existing gas appliances with corresponding load input information (BTU/hr)
  • Required minimum gas delivery pressure for equipment
  • Approved site/construction plans and project timeline
  • Completed tax exemption form (if applicable)
  • A gas service application completed by the builder, contractor or customer responsible for initially requesting gas service
  • Additional Materials That May Be Required:
    • Drawing of internal fuel lines if requesting total connected load of 1400 CFH or 2 PSI of delivery pressure or greater
    • Proof of Community Development Corporation (CDC) sponsorship
    • Acceptable security (i.e. letter of credit)

Call 811 Before You Dig-It's the Law!

Practice Safe Digging with Pennsylvania One Call—811

Always call 811 before doing excavations of any kind so utility lines can be marked on your site. 

Digging without having utility lines marked jeopardizes the safety of excavators and can lead to a complete disruption in facilities, including gas, telephone and cable services. Plus, it is against the law.

With your ongoing cooperation and participation in the “Call 811” program, the pipeline industry has been able to decrease excavation damages for all underground facilities by 50% in less than a decade.

Help us make one of the safest energy transportation infrastructures in the world even safer. Call 811 or (800) 242-1776 if you’re calling from a number outside Pennsylvania.

PGW Equipment Specifications and Requirements

Make sure you know the local and most up-to-date piping specifications and equipment installation requirements before you dig. Download our code guidelines here.

Piping Specifications and Equipment Installation Requirements

Enhance Your Energy Service

Make the Switch to Cleaner, Safer Natural Gas

Running a business comes with a lot of responsibilities: toward clients, employees and the institutions that help your company function and expand.

Switching to clean, safe, reliable and affordable natural gas to meet your company’s energy demands is one responsible, smart decision you can make to reduce costs, improve the comfort of your staff, support energy efficiency in your community and show your concern for the health of your environment.

America’s 2.4 million miles of gas pipeline, servicing 177 million Americans, is growing all the time, creating jobs, stimulating the economy, diminishing reliance of foreign oil, reducing greenhouse emissions, promoting technological advancements, providing affordable prices and projecting stable costs for the upcoming decade-plus.

Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.