CORONAVIRUS: LATEST UPDATES

In response to COVID-19 we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve. Read More.  Hide

ACTION REQUIRED:

PGW has introduced a new and improved PGW My Account customer portal. You must re-register your PGW My Account and create a new username and password to view your bill. Re-register here.  Hide

Smell Gas? (215) 235-1212

Gas Choice

Choosing a Gas Provider

Pennsylvania’s Gas Choice program allows customers to choose a natural gas supplier other than PGW, and potentially save money. The program is available to all PGW customers, and PGW encourages customers to shop regularly. View a list of natural gas suppliers that have been approved by the Pennsylvania Public Utility Commission (PUC) below. Additional information can also be found at PAGasSwitch.com or calling 1-800-692-7380.

 

Update your Opt-Out Status

As part of the program, the PUC requires PGW to provide licensed natural gas suppliers with customers’ available account information, including name, address, account number, and natural gas usage history. Please note that telephone numbers will not be provided to suppliers. The account information will assist these suppliers as they promote their services to you, and may make it easier for you to choose the right supplier for your needs.

However, PGW will not release your information to licensed natural gas suppliers if you opt out. You may opt out of having either your natural gas usage information, or any of your account information released to natural gas suppliers. You can update your opt-out status below:

To select varying opt-out statuses for a number of properties, contact our residential Customer Care Team at 215-235-1000.

Customers should understand suppliers’ terms and conditions before choosing a new supplier. Comparing a new supplier’s rate to PGW’s rate will determine any savings which may result.

Approved Natural Gas Suppliers for Home

Approved Natural Gas Suppliers for Business

Emergencies

Smell Gas? Call (215) 235-1212

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Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.