Natural Gas smells bad on purpose
That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.
Learn more Leaks, Odors, Safety Tips
Natural gas smells bad on purpose. That “rotten egg” smell is the smell of natural gas. If you think you smell gas, leave the area immediately and then call PGW at 215-235-1212 from a safe location.
ALSO, IF YOU SMELL GAS:
To maintain our commitment to safety, PGW must inspect the natural gas meter and service lines at your property every three years. If you receive a Gas Safety Home Inspection request from PGW, please contact us at 215-235-1000, M-F between 8 a.m. and 6 p.m. to schedule your appointment.
PGW employees must be able to easily access your meter to perform meter readings, periodic safety checks, routine maintenance, and manage critical tasks in an emergency.
To help ensure that your meter functions properly, safely, and dependably, please follow these important tips:
If you have an indoor meter:
If you have an outdoor meter:
Call PGW at 215-235-1212 immediately if you damage the meter or smell natural gas around the meter.
At Philadelphia Gas Works, we’re committed to safety. That commitment includes planning and training for any situation that may arise.
It also includes regularly testing the loud alarms at our facilities in Port Richmond and Passyunk. Different alarms mean different things, and each has its own testing schedule. Here’s what each one sounds like, what it means, and when it’s tested.
General Alarm – This air siren is for people inside the Plant, and is tested Thursdays at noon.
[Passyunk Alarm] [Port Richmond Alarm]
Plant Evacuation Alarm – This air siren is for people inside the Plant, and is tested Thursdays at noon.
[Passyunk Alarm] [Port Richmond Alarm]
Civil Evacuation Alarm – This air siren is for the surrounding community and is tested at noon the first Friday of every month.
[Passyunk Alarm] [Port Richmond Alarm]
You can also read and download PGW’s updated emergency pamphlets:
Passyunk Plant Emergency Pamphlet
Richmond Plant Emergency Pamphlet
REMEMBER: If you smell gas, or have an unsafe condition, call PGW at 215-235-1212 any time, day or night.
Working on a project that requires digging?
Call 8-1-1 first, or (800) 242-1776 from a number outside Pennsylvania.
This free service ensures underground utility lines are marked, preventing damage to service lines and keeping you and your property safe. Remember, it’s the law.
Carbon monoxide (CO) is a dangerous gas produced when heating systems are not working correctly and cause severe sickness and even death. You can't smell, taste or see CO.
To protect yourself and your loved ones:
If you suspect carbon monoxide poisoning, call 911 or emergency medical help immediately.
For more information, visit http://www.cdc.gov/co/
Be Sure Before You Open The Door
Before letting anyone claiming to be a utility worker into your home or business always ask for identification. If you’re even the slightest bit unsure about a person’s claim to be from PGW call 911.
All PGW employees have:
Heavy rains can cause flooding any time of the year. If your home or basement floods:
Some PGW customers have meters located inside their homes or businesses.
The Pennsylvania Public Utility Commission (PUC) has established regulations (52 Pa. Code §59.18) designed to enhance gas safety by requiring that “meters and regulators must be located outside and above ground.”
Meter relocation enhances safety, access and customer convenience. Outside meter locations allow PGW to shut off gas more quickly in the event of an emergency. In addition, PGW is required to periodically inspect and service customer meters; outside meter locations allow us to conduct routine service/inspection without inconveniencing customers.
If you received notification that your meter will be moved to an outside location and have questions, call us at 215-787- 4867, Monday through Friday, 7 a.m. to 3:30 p.m. Please provide your name, address and phone number.
That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.
Learn more Leaks, Odors, Safety Tips