In response to COVID-19 we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve. Read More.  Hide


PGW has introduced a new and improved PGW My Account customer portal. You must re-register your PGW My Account and create a new username and password to view your bill. Re-register here.  Hide

Smell Gas? (215) 235-1212

For Your Home

PGW Services For Your Home

Manage My Account Ways to Pay


Start/Stop Service Assistance Programs & Grants


Thank you for choosing safe, reliable, affordable natural gas from PGW for your home energy needs.

With a turn of a knob, or a push of a button – natural gas from PGW is there for you and your family. From heating your home, cooking your food and laundering clothes – we’re here 24/7.  

And right here at you have access to a one-stop shop to handle all of your energy needs. From PGW My Account to assistance programs and grants, and ways to save on your energy needs, you can conveniently access it all with a click of a button.


Not sure where to start?

If you’re a current customer, you can view and pay your PGW bill with My Account. If you need help paying your bill, see if you qualify for one of our assistance programs.

At PGW, we work for Philly — and that means we’re here to serve you.

If you are an existing PGW customer with an active meter and service, and prefer to alter your user profile via:

         -  Increasing the demand for natural gas

         -  Increasing the total count of meters to the premise

         -  Increase the total count of natural gas appliances to the premise

         -  Introducing a tankless water heater or combination-unit (a single appliance that provides hot         water for domestic and space heating purposes)

Please contact PGW's Residential Hotline @ 215.684.6730.

Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.