In response to COVID-19 we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve. Read More.  Hide


PGW has introduced a new and improved PGW My Account customer portal. You must re-register your PGW My Account and create a new username and password to view your bill. Re-register here.  Hide

Smell Gas? (215) 235-1212

Energy for All of Us

As a municipal utility, an environmental steward and an energy access advocate, we’re building a more sustainable Philadelphia. PGW is committed to contributing to a clean climate and minimizing its overall carbon footprint.

PGW has a robust methane reduction program, including accelerated cast iron main replacement, services replacement, and damage prevention which have reduced 9,200 metric tons of methane emissions to date. Every year PGW replaces over 30 miles of mature, cast iron reducing methane escape to zero along the way. 

  • Since 2008, PGW’s recycling program has diverted over 1,500 tons of waste from landfills.         
  • Paperless Conversion: PGW has transitioned its procurement process, customer assistance applications and customer billing online.
  • PGW is a proud Zero Waste Partner with the City of Philadelphia. 
  • PGW’s onsite Data Center is integrated into our Combined Heat and Power system – the data center is cooled using CHP’s exhaust heat and half the data center’s power is generated by CHP.  The new data center saves over 440,000 kWh of energy annually.
  • PGW employs LED lighting at several facilities which has saved over 250,000 kWh of electricity annually to date.
  • PGW replaced its cooling tower at its corporate headquarters, improving water efficiency and saving over 140,000 kWh of electricity annually.
  • PGW has a fleet of 24 compressed natural gas (CNG) vehicles while continuing to purchase more fuel-efficient vehicles.
  • PGW’s fleet is equipped with GPS/automated vehicle location services to improve driving efficiencies.
  • Employees are permitted to telecommute and offered savings incentives on public transportation and bicycling.

Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.