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In response to COVID-19 we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve. Read More.  Hide

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Smell Gas? (215) 235-1212

Newsroom

What's New

PHILADELPHIA GAS WORKS CELEBRATES 2021 ENGINEERS WEEK

Engineering professionals are essential to the City of Philadelphia’s natural gas infrastructure.   PHILADELPHIA (February 22, 2021) &nd...

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PGW OFFICES WILL CLOSE ON PRESIDENTS’ DAY

PHILADELPHIA (February 12, 2021) – Philadelphia Gas Works’ (PGW) Customer Care Center will be closed in observance of Presidents’ Da...

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PHILADELPHIA GAS WORKS CELEBRATES 185TH SERVICE ANNIVERSARY

For nearly two centuries PGW has met the city’s evolving energy needs by providing safe, affordable and reliable energy, 24/7   PHILADELP...

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PGW HONORS BLACK TRAILBLAZERS IN ENERGY DURING BLACK HISTORY MONTH

Natural gas is among the many industries that have benefitted from Black innovators   PHILADELPHIA (February 4, 2021) – During Black Hist...

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PGW COVID-19 RELIEF GRANTS AVAILABLE TODAY FOR UTILITY BILLS

UPDATE: FUNDS NO LONGER AVAILABLE PGW COVID Relief Grant funds have been claimed. We’re still here to help. PGW has additional p...

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For Media help call our media hotline - Phone: (267) 249-7542 or Email: press@pgworks.com

Visit the PGW Archive for newsletters and special monthly announcements.

Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.