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(Philadelphia, Pa – September 29, 2025) Philadelphia Gas Works (PGW) customers can now order a free methane detector at pgworks.com/customerkits, while supplies last. The kit includes information on methane detectors and instructions on where to install them. Detectors do not notify the utility directly; however, detectors provide an audible alarm should gas levels exceed safe limits to alert anyone in the property to call PGW at 215-235-1212 or call 911 immediately from a safe location.
Whether the property has a methane detector kit or not, if you smell gas, leave the area and call PGW’s emergency hotline at 215-235-1212. Methane detectors can offer an additional layer of safety especially if you have a weak sense of smell.
Natural gas is odorless and PGW adds a safe, non-toxic, odorant to natural gas that has a distinctive smell, similar to sulfur or rotten eggs for quick detection. Odorizing natural gas is a vitally important safety feature required of all natural gas utilities. You may also be able to identify natural gas by sight or sound – like hissing or roaring sounds or seeing blowing dirt, bubbling water, or dead or dying plants – which can be caused by a natural gas leak. Natural gas leaks can infrequently occur for various reasons such as faulty appliances, damaged pipelines, or improper piping installation.
Again, while these methane detectors will alert a customer to the odor of natural gas, they will not notify PGW. A customer must call our 24/7 gas odor hotline at 215-235-1212. PGW responds to all odor calls in less than an hour.
PGW's most important responsibility is protecting the safety of our employees, customers, and community. We are improving service safety and reliability with our robust Pipeline Improvement Program to replace vintage gas mains with newer, safer alternatives.
For added safety, PGW encourages customers to check on the safety of their natural gas appliances by having them inspected by a licensed professional every year, or as often as the manufacturer recommends. Customers may also take advantage of PGW’s Parts & Labor Appliance Protection Plan. For one low-cost annual payment, PGW will provide maintenance and service to your natural gas appliances at no additional cost to the customer.
For more appliance safety tips and steps to take if you smell natural gas, visit our Appliance Safety page.
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This upgrade is the first time in the company’s 189-year history all three rating agencies have rated its bonds in the ‘A’ category.
PHILADELPHIA (September 3, 2025) – At the close of PGW’s fiscal year, Fitch Ratings upgraded its rating on Philadelphia Gas Works Revenue Bonds to ‘A’ from ‘A-’ and assigned a Stable outlook. This is the second Philadelphia Gas Works (PGW) upgrade by Fitch in two years, and PGW now has its highest ever combination of credit ratings.
PGW’s bonds are now rated in the ‘A’ category by all three rating agencies. In addition to the Fitch ‘A’ rating, Moody’s Investors Service and Standard & Poor’s Global Ratings maintain Stable outlooks and ratings of ‘A3’ and ‘A’, respectively on PGW’s outstanding bonds. In general, higher credit ratings can result in lower borrowing costs as investors view those securities as less risky.
Fitch cited PGW’s “sustained strong financial performance”, sufficient liquidity, and effective management in its rating report. Fitch noted that PGW effectively manages distribution, and supply costs and uses flexible and revenue-neutral rate mechanisms to respond to lower demand and stabilize its finances when needed
The upgrade further reflects rate relief that PGW is expected to receive beginning in FY 2026. PGW recently filed a $62 million Joint Petition for Settlement in its base rate case. The settlement and related Administrative Law Judge recommendation will be reviewed by the PUC in November.
“We appreciate the confidence Fitch has demonstrated in PGW by increasing our bond rating outlook from ‘A-’ to ‘A’,” said Seth Shapiro, President & CEO, PGW. “The rating upgrade is an encouraging endorsement of PGW’s leadership team performance and the dedicated service of our entire workforce. PGW’s ability to constantly improve our operational excellence and grow revenue directly benefits our customers,” he said.
The ratings agency also credited PGW’s “strong revenue source characteristics and a stable demand profile, including a stable service territory with improving economic and demographic indicators.”
“The recent upgrade to ‘A’ is a major accomplishment and a testament to the continued hard work of PGW’s management team,” said City Treasurer Jacqueline Dunn regarding the Fitch action.
There are approximately $1.1 billion of outstanding gas works revenue bonds (Senior 1998 general ordinance) that are secured by the revenues of PGW in addition to a debt service reserve fund.
Read the full rating report HERE.
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PHILADELPHIA (September 3, 2025) – Philadelphia Gas Works (PGW) is offering free Energy Saving Kits to customers as part of its ongoing commitment to energy affordability and sustainability. PGW has three different kits to meet a home’s specific energy needs. Customers may visit pgworks.com/customerkits to request one of three Energy Saving Kits, while supplies last.
The home heating kit includes caulk, weatherstripping, and outlet gaskets. The water heating kit features pipe wrap, a low-flow showerhead, and a low-flow faucet aerator. A combination home heat and water kit includes all these materials.
“PGW’s Energy Saving Kits program is open to all residential customers,” said Stu Jerue, PGW’s Director of Customer Programs. “It is a free program that fills a crucial gap in providing energy savings to customers who are not making large building upgrades or participating in the Residential Equipment Rebates or Home Comfort programs,” Jerue said.
The kits are part of PGW’s EnergySense program, a portfolio of rebates and incentives to both residential and commercial customers. For more energy saving tips, visit pgworks.com/energysense.
This latest initiative adds to PGW’s ongoing customer focused energy savings efforts:
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