PGW AND PA DHS MAKE GETTING HELP EASIER FOR CUSTOMERS WITH NEW DATA SHARING PARTNERSHIP
Posted on: Jul 31, 2026Thanks to a data sharing partnership with Pennsylvania’s Department of Human Services, financial assistance program enrollment and participation is now faster and easier
PHILADELPHIA (July 31, 2026) – Philadelphia Gas Works (PGW) is making access to utility assistance programs even easier for eligible customers through a data sharing partnership with Pennsylvania’s Department of Human Services (PA DHS). Through this cooperation, PA DHS -- which administers the Low Income Home Energy Assistance Program (LIHEAP) -- now provides PGW with LIHEAP applicant information for those who have consented, to streamline enrollment and allow automatic recertification for eligible customers into PGW’s Customer Responsibility Program (CRP). CRP is a bill assistance program that helps low-income customers afford their PGW bills and receive pre-program debt forgiveness.
What does this mean for PGW customers? Thanks to this new partnership:
- More than 9,000 current PGW customers enrolled in CRP will be automatically re-certified into the program – no action needed by the customer.
- Over 6,000 PGW customers who applied for LIHEAP and consented to PA DHS sharing data with PGW will receive an enrollment letter from PGW to sign and return. This will enroll the customer in CRP, removing the steps of applying and providing documentation.
“It is exciting that through this data sharing agreement, PGW will improve program access for more low-income customers, while still maintaining high program integrity,” said Denise Adamucci, Senior Vice President of Customer and Regulatory Affairs at PGW. “This data sharing partnership with PA DHS reduces access burdens for our customers – by simplifying the process so they can focus on what matters most to them. We look forward to continuing to work in cooperation with PA DHS to help our customers in new and innovative ways.”
Customers enrolled in CRP who did not apply for LIHEAP or who used the LIHEAP grant for a different utility will need to re-certify. Those who are not already enrolled can apply online through My Account or by mail or fax using the CRP application (available to customers in 14 languages).
Beyond its data-sharing agreement with PA DHS, PGW has also teamed up with local peer utilities to better serve income-eligible households. This spring, PGW and two other local utilities contacted their income-eligible customers, sending more than 320,000 emails across Philadelphia to promote each other’s utility assistance programs. If a customer is eligible for one utility’s program, they are likely eligible for another utility’s program. Through this utility cooperation, more Philadelphians benefit from utility assistance and lower their overall household energy burden.
For information on each program and ways to enroll, eligible customers can apply to each program through the utility’s website:
- PGW Customer Responsibility Program (CRP)
- PECO Customer Assistance Program (CAP)
- Philadelphia Water Department’s Tiered Assistance Program (TAP)
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