Natural Gas smells bad on purpose
That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.
Learn more Leaks, Odors, Safety Tips
Enroll today in PGW’s Customer Responsibility Program and cut your bill in half. Don’t wait. CRP is a customer assistance program that can help low-income customers better afford their PGW bills and keep their gas service on. CRP customers pay less each month and past debt is forgiven.
Apply online now through My Account. Be sure to have:
Apply by mail? Download and print a CRP application in English or Español. Applications must be mailed along with the copies of the documents we need, to:
Philadelphia Gas Works
Customer Responsibility Program
P.O. Box 3529
Philadelphia, PA 19122-0529
*PGW's Customer Service Centers are currently closed due to COVID-19.
The CRP discount is based on factors like your household size, gross household income and the home’s average gas bill.
Refer to these resources for additional information:
Federal Poverty Guidelines - outlines eligibility based on household size and income; renters and homeowners are eligible.
Neighborhood Energy Centers - provides low and moderate income families counseling and solutions through assistance, conservation, education and related services.
That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.
Learn more Leaks, Odors, Safety Tips