In response to COVID-19 we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve. Read More.  Hide


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Smell Gas? (215) 235-1212

Customer Responsibility Program


Cut Your Bill with CRP ad

Enroll today in PGW’s Customer Responsibility Program and cut your bill in half. Don’t wait. CRP is a customer assistance program that can help low-income customers better afford their PGW bills and keep their gas service on. CRP customers pay less each month and past debt is forgiven.

Apply online now through My Account. Be sure to have:

  • Proof of gross household income for the past 30 days, and
  • The name, social security cards and date of birth for each household member


Apply Now


Apply by mail? Download and print a CRP application in English or Español. Applications must be mailed along with the copies of the documents we need, to:

      Philadelphia Gas Works
      Customer Responsibility Program
      P.O. Box 3529
      Philadelphia, PA 19122-0529

*PGW's Customer Service Centers are currently closed due to COVID-19.

The CRP discount is based on factors like your household size, gross household income and the home’s average gas bill.

Refer to these resources for additional information:

Federal Poverty Guidelines - outlines eligibility based on household size and income; renters and homeowners are eligible.

Neighborhood Energy Centers - provides low and moderate income families counseling and solutions through assistance, conservation, education and related services.

Protection from Abuse

Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.