PGW Reminds Public to Be Aware of Imposter Utility Worker Scams

Customers should verify a utility worker before opening their doors

PHILADELPHIA (July 7, 2026) – This summer PGW is reminding customers to “Be sure before you open the door.” Reports of utility imposters targeting vulnerable residents are rising across Pennsylvania and are an unfortunate reminder that the public, especially caretakers of vulnerable individuals, should stay alert and help safeguard those in their care from imposter scams.

Before letting anyone claiming to be a utility worker into your home or business always ask for identification. Never provide personal information – such as your phone number or account number – without verifying that the person asking is who they claim to be. Customers who feel the slightest bit unsure about a person’s claim to be from PGW should call 911. The Philadelphia Police Department has a direct line to PGW and can verify a person’s claim that they are with PGW.

What should customers look for when a utility worker shows up? All PGW employees have:

ID badges
Official white vehicles with clearly visible PGW logos and municipal license plates
PGW branded clothing

Here are tips to help prevent being the victim of a scam:

Never share private information such as your PGW account number or Social Security number, with anyone over the phone, or via text or email. PGW will never ask for a customer account number.
Do not provide unusual payment requests such as gift cards, prepaid cards, or cryptocurrency. PGW does not accept these payment methods.
Do not act on urgent threats. If someone threatens immediate disconnection or shutoff of service, customers should hang up the phone, delete the email or shut the door. Customers with delinquent accounts receive a disconnection notification from PGW at least 10 days before any service termination. Customers can contact the Customer Care Team at 215-235-1000 to verify the status of their account. Customers who are concerned about paying past, present or future bills should reach out to the Customer Care Team, who can help guide them in identifying a program that fits their needs.
Caretakers of vulnerable populations should:
- Remind the person they are caring for to never open the door to unexpected utility workers. If someone comes to the door, they should either call their caretaker or 9-1-1 to get help in verifying.
- Reinforce the fact that real utility employees do not collect payments at the door or demand immediate access under the threat of a shutoff.

For additional information about imposter awareness, download this brochure.

PGW Offices and Customer Call Center to Close July 3 in Observance of Independence Day

PHILADELPHIA (July 1, 2026) – Philadelphia Gas Works’ (PGW) offices and the Customer Call Center will be closed in observance of Independence Day on Friday, July 3, 2026. PGW’s 24-hour Emergency Hotline (215-235-1212) will remain open only for odor calls and gas-related emergencies.

PGW offices will resume regular business hours on Monday, July 6, 2026.

Customers who need to access account information or pay their bill online can log into their PGW My Account, pay by phone at 215-235-1000, or make cash payments in person at hundreds of local retailers, including Walmart, CVS, Dollar General, Family Dollar, 7-Eleven, Speedway, and Walgreens. For information, visit pgworks.com/customer-care/your-home/ways-to-pay.

Additionally, customers can now manage their My Account from the PGW mobile app. The one-stop app is a convenient way to manage your account, monitor usage, make payments, and more. Customers can download the app for free on the Apple store or on Google Play.

This year, America is celebrating its 250^th birthday, and PGW is proud to serve the city where it all began for the past 190 years. For a comprehensive list of family-friendly events and happenings to ring in America’s birthday, please visit: https://www.visitphilly.com/2026-philadelphia/.

Philadelphia Gas Works Continues Advancing Efforts to Cut Methane Emissions

PHILADELPHIA (June 17, 2026) – Philadelphia Gas Works (PGW) released its comprehensive Greenhouse Gas (GHG) Emissions Reduction Report for fiscal year 2025, spanning from September 2024 to August 2025. Most notably, PGW not only achieved its corporate objective to decrease Scope 1, 2, and 3 emissions by 10,000 metric tons of carbon dioxide equivalent (CO2e) but exceeded its target to a total of over 12,000 metric tons of CO2e. This achievement is largely attributed to PGW’s ongoing accelerated main replacement program, which will proactively replace 176 cumulative miles of aging pipelines and reduce methane emissions by 776 metric tons over the next four years.

PGW has several existing programs designed to actively reduce the company’s carbon footprint and is exploring and pursuing new opportunities to further lower emissions. This report provides updates on PGW’s ongoing initiatives.

Since 2011, PGW has significantly expanded its clean-energy profile while lowering emissions as part of the company’s clean energy strategy, including its commitment to helping the City of Philadelphia meet its carbon reduction goals.

In FY 2025, PGW:

Remained on track to eliminate its unprotected steel services inventory by 2040 and cast-iron mains inventory by 2058. In calendar year 2025, PGW was officially awarded $40 million from the U.S. Department of Transportation’s Pipeline and Hazardous Materials Safety Administration’s (PHMSA) inaugural funding opportunity from the Natural Gas Distribution Infrastructure Safety and Modernization (NGDISM) Grant Program.
Replaced 36.1 miles of cast iron main and unprotected steel services, reducing emissions by approximately 7,267 metric tons of CO2e.
Under PGW's EnergySense portfolio of customer energy efficiency programs, reduced 3,000 metric tons of annual CO2e emissions.
Diverted hundreds of tons of waste through recycling and avoided approximately 1,272 metric tons of CO2e emissions from landfills, marking a significant increase from previous years.

PGW reduces emissions primarily through three different emissions categories- Scope 1, 2, and 3 emissions.

Scope 1: Emissions created directly and exclusively by PGW’s operations – for example, while fueling its facilities, driving fleet vehicles, and maintaining PGW’s infrastructure.
Scope 2: Indirect emissions from PGW that come from purchased electricity used for PGW’s own use across its facilities.
Scope 3: Any emissions generated and not associated with the company itself, but emissions that PGW is indirectly responsible for throughout the consumer value chain. For example, purchased goods and services, employee commuting, and customer use of PGW’s product.

Looking to the future, in FY 2027, PGW will continue its natural gas actuator program, replacing two more natural gas valves at its stations. These devices previously continuously vented natural gas by design for safety reasons but are now being replaced with newer equipment to reduce emissions. Additionally, with the $1.1 million in funding awarded to PGW this year from the Pennsylvania Environmental Protection Agency’s RISE PA grant, PGW will replace 33 valve components across multiple metering and regulating stations, which is expected to reduce valve methane emissions by 54 percent.

Please visit pgworks.com/sustainability to learn more.

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