PGW Marketplace’s $90 Instant Rebate on Smart Thermostats Returns for A Limited Time

Programmable thermostats are the most effective way to save money and conserve energy

PHILADELPHIA (April 26, 2023) – In celebration of Earth Month, Philadelphia Gas Works (PGW) is offering customers a $90 instant rebate on energy-efficient smart thermostats through PGW's online Marketplace through April 30. The limited-time offer makes smart thermostats – the most convenient and effective way to reduce energy and costs – more affordable for customers.

For a select number of ENERGY STAR^®-certified thermostats, the instant rebate covers most of the cost (not including sales tax, shipping, and installation). For instance, the cost of a Honeywell Home 7-Day Programmable Thermostat with Wi-Fi, which normally retails for $99.99, is lowered to $9.99 with PGW’s limited-time offer. In addition to PGW’s instant rebate, certain models may be eligible for manufacturers’ discounts to reduce costs even further.

Smart thermostats can be controlled remotely through a smartphone or tablet, depending on the model. Among the many features that smart thermostats help customers manage home energy use are:

Tracking energy usage changes over time and gauging the potential impact on energy bills.
Learning customers’ usage patterns to heat and cool homes.
Reducing heating and cooling system usage when customers leave or return home.
Alerting customers to heating or cooling issues within their homes.
Monitoring and controlling home temperatures remotely through a smart device, depending on the model.

All PGW customers are eligible for purchases through the PGW Marketplace, available at pgworks.com. All thermostats must be installed in a residence served by PGW for gas heating. Customers may receive up to three rebates and will earn $30 for the second and third thermostats purchased.

For information on PGW’s Marketplace and additional energy efficiency initiatives visit pgworks.com/customer-care/efficiency.

LIHEAP Deadline Extended Until May 12: PGW Customers Urged to Apply Now for Up to $1,000 in Free Money

Customers facing service termination may also apply for a Crisis Grant for as much as $2,000

PHILADELPHIA (April 24, 2022) – Philadelphia Gas Works (PGW) urges customers who have difficulty paying their natural gas bills to apply for up to $1,000 in free money – today. The deadline for the Low Income Home Energy Assistance Program* (LIHEAP) has been extended through May 12.

LIHEAP grants can provide up to $1,000 to help households afford their winter heating bills. The grants are available for both homeowners and renters and do not have to be repaid.

Additionally, customers without natural gas service, or those who have received a 10-day shut-off notice, may apply for Crisis Assistance along with LIHEAP. The federal Crisis Assistance grant could award up to $2,000 to income-eligible customers. Those who apply for both LIHEAP and Crisis Assistance grants could receive up to $3,000, which would cover most customers’ heating costs.

Customers can apply for LIHEAP by:

Visiting one of the more than a dozen Neighborhood Energy Centers conveniently located throughout the City and receiving one-on-one assistance from PGW-trained energy experts
Texting “CASH” to 77037.
Printing a LIHEAP application at pgworks.com/liheap. Applications should be mailed by May 1, 2023.

To meet LIHEAP eligibility guidelines, a household’s income must be at or below 150 percent of the Federal Poverty Level to meet LIHEAP eligibility requirements, which can be found at pgworks.com/liheap.

LIHEAP grants for PGW customers are applied directly to the “Please Pay” amount of their bill. Customers enrolled in PGW’s Customer Responsibility Program (CRP) benefit from both their regular CRP discount and the additional LIHEAP grant when paying their bills.

After receiving LIHEAP or Crisis grants, customers needing further assistance may apply to the Utility Emergency Services Fund (UESF), a privately funded grant. UESF funding, which PGW matches up to a maximum of $1,500, is available to income-eligible customers in danger of service termination or whose service was terminated. The grant is designed to pay off the balance of a customer’s unpaid utility bill and bring it to zero.

For more information on LIHEAP, Crisis Assistance, and additional PGW payment assistance programs, visit pgworks.com/residential/customer-care/payment-assistance.

*New location: The LIHEAP office is in a new location this year – 1163 S. Broad St, Phila, PA 19147.

PGW’S CUSTOMER CALL CENTER CLOSED FOR GOOD FRIDAY

PHILADELPHIA (April 6, 2023) – Philadelphia Gas Works’ (PGW) Customer Call Center will be closed in observance of Good Friday, on April 7, 2023. PGW’s 24-hour Emergency Hotline will remain open for emergency calls. All odor calls or gas-related emergencies should be reported immediately by calling 215-235-1212.

PGW offices will resume regular business hours on Monday, April 10, 2023.

Customers who need to access account information or pay their bill online can log into their PGW My Account, pay by phone at 215-235-1000, or make cash payments in person at hundreds of local retailers, including Walmart, CVS, Dollar General, Family Dollar, 7-Eleven, Speedway, and Rite Aid. For information, visit pgworks.com/customer-care/your-home/ways-to-pay.

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