In response to COVID-19 we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve. We do not anticipate any service disruption to our customers at this time. Read More  Hide

Smell Gas? (215) 235-1212

LIHEAP-Crisis-UESF Grants



*DEADLINE EXTENDED: The deadline to apply for a LIHEAP grant up to $1,000 has been extended until Friday, April 30, 2021.

We all deserve to be warm in our homes. If you need help paying your heating bills, or have a heating emergency, the Low Income Home Energy Assistance Program (LIHEAP) may be able to help you.

LIHEAP is a federal grant that helps income-eligible families pay their heating bills and restore gas service in the event of a shutoff. Grants range from $200 to $1,000, are available to renters and homeowners, and do not have to be repaid. Grant amounts are based on household size and income.

PGW makes it quick and easy to apply. Click here to have an application sent directly to you by mail or email. Or apply:

  • Online at, or
  • By mail: first print an application in English or Spanish. Then, complete and mail your application along with the appropriate documents to:

Low Income Home Energy Assistance Program (LIHEAP)
1348 W. Sedgley Avenue
Philadelphia, PA 19132-2498

Include the following documents (photo copies are accepted) with your application:

  • Proof of income, social security numbers and date of birth for all household members, and
  • A recent PGW bill

For more information about LIHEAP and how to apply, call 215-235-1000 or read our Frequently Asked Questions.

Crisis Assistance

Crisis Assistance is a federal grant that is awarded to income-eligible customers who are either without utility service or have received a 10-day shut-off notice. Customers can apply for both Crisis Assistance and LIHEAP benefits at the same time. The application deadline for Crisis Assistance is April 9, 2021 or until funds run out. 

Crisis Assistance applications can be taken to one of our six Customer Service Centers or to a Pennsylvania Department of Human Services Crisis Intake Site. To locate the site nearest you or find out if you are eligible, call 215-560-1583 or visit the Pennsylvania Department of Human Services (formerly known as Pennsylvania Department of Public Welfare).



The Utility Emergency Services Fund (UESF) grant is designed to pay off the balance of a customer’s unpaid utility bill and bring it to zero. UESF depends on individuals, corporations, foundations and government agencies to help provide direct assistance to vulnerable families and sustain its operations.

Please consider supporting UESF. All donations made to Utility Emergency Services Fund are tax deductible contributions. To donate, visit

How to Apply for UESF

UESF is a privately funded grant available to income-eligible customers who are behind on their utility bills. It is offered when no other federal aid is available.

The UESF grant is designed to pay off the balance of a customer’s unpaid utility bill and bring it to zero. PGW matches the amount of the UESF grant to accomplish this. If the UESF grant plus PGW’s matching amount do not meet the full balance, the customer is responsible for paying the remaining portion.

The maximum UESF grant amount is $1,500. Customers can apply for grants at designated UESF Intake Sites. Customers are eligible to apply for UESF once every two years.

Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.