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In response to COVID-19 we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve. Read More.  Hide

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Smell Gas? (215) 235-1212

LIHEAP-Crisis-UESF Grants

LIHEAP

Apply Now!

LIHEAP Application - ENGLISH

LIHEAP Application - SPANISH

GET UP TO $1,500 TO PAY FOR YOUR HEATING BILL

That’s more than the average cost to heat a home with natural gas for a year. Get started with a LIHEAP (Low Income Home Energy Assistance Program) Grant to pay your heating bills, or assist in a heating emergency.

LIHEAP is a federal grant that helps income-eligible families pay their heating bills and restore gas service in the event of a shutoff. Grants up to $1,500 are available to renters and homeowners, and do not have to be repaid. Grant amounts are based on household size and income.

You can still apply for LIHEAP if you received the LIHEAP Crisis Grant earlier this year. To see if you qualify, text CASH to 77037.

PGW makes it quick and easy to apply. You can apply:

  • Online at compass.state.pa.us, or
  • By mail: first print an application in English or Spanish. Then, complete and mail your application along with the appropriate documents to:

Low Income Home Energy Assistance Program (LIHEAP)
1348 W. Sedgley Avenue
Philadelphia, PA 19132-2498

Need PGW to mail you an application? Fill out our form.

Include the following documents (photocopies are accepted) with your application:

  • Proof of income, social security numbers and date of birth for all household members, and
  • A recent PGW bill

 

Crisis Assistance

Crisis Assistance is a federal grant that is awarded to income-eligible customers who are either without utility service or have received a 10-day shut-off notice. Customers can apply for both Crisis Assistance and LIHEAP benefits at the same time. The application deadline for Crisis Assistance is April 1, 2022 or until funds run out. 

Crisis Assistance applications can be taken to one of our six Customer Service Centers or to a Pennsylvania Department of Human Services Crisis Intake Site. To locate the site nearest you or find out if you are eligible, call 215-560-1583 or visit the Pennsylvania Department of Human Services (formerly known as Pennsylvania Department of Public Welfare).

 

UESF

The Utility Emergency Services Fund (UESF) grant is designed to pay off the balance of a customer’s unpaid utility bill and bring it to zero. UESF depends on individuals, corporations, foundations and government agencies to help provide direct assistance to vulnerable families and sustain its operations.

Please consider supporting UESF. All donations made to Utility Emergency Services Fund are tax deductible contributions. To donate, visit https://co.clickandpledge.com/?wid=79325

How to Apply for UESF

UESF is a privately funded grant available to income-eligible customers who are behind on their utility bills. It is offered when no other federal aid is available.

The UESF grant is designed to pay off the balance of a customer’s unpaid utility bill and bring it to zero. PGW matches the amount of the UESF grant to accomplish this. If the UESF grant plus PGW’s matching amount do not meet the full balance, the customer is responsible for paying the remaining portion.

The maximum UESF grant amount is $1,500. Customers can apply for grants at designated UESF Intake Sites. Customers are eligible to apply for UESF once every two years.

Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.