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The average annual customer’s bills will fall by nearly $100
PHILADELPHIA (June 1, 2023) –The typical annual natural gas bill for Philadelphia Gas Works’ (PGW) residential customers will decrease by $98.86 effective June 1, 2023. The decrease follows PGW’s filing with the Pennsylvania Public Utility Commission (PUC) to adjust the Gas Cost Rate (GCR) for residential customers from $4.9740 to $3.5516 per one thousand cubic feet (Mcf).
The GCR represents the cost of natural gas PGW purchases from its gas suppliers and does not include a profit margin. The rate is recalculated quarterly (March 1, June 1, September 1, and December 1) to show PGW’s actual costs. Customers are then notified of GCR adjustments through messages on their monthly bills.
“Affordability, reliability, and safety are our customers’ top concerns,” said Seth Shapiro, President & CEO of PGW. “Natural gas is consistently the most affordable source of energy for our customers, and we are proud of our team’s ability to continue to purchase gas at very competitive prices.”
PGW’s residential natural gas rates are determined by:
A previous decrease in the GCR on March 1, 2023, combined with the June 1, 2023 GCR decrease, has lowered PGW customers’ natural gas bills by nearly $338 annually.
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PHILADELPHIA (May 25, 2023) – Philadelphia Gas Works’ (PGW) offices and the Customer Call Center will be closed in observance of Memorial Day on Monday, May 29, 2023. PGW’s 24-hour Emergency Hotline will remain open for emergency calls. All odor calls or gas-related emergencies should be reported immediately by calling 215-235-1212.
PGW offices and Customer Call Center will resume regular business hours on Tuesday, May 30, 2023.
Customers who need to access account information or pay their bill online can log into their PGW My Account, pay by phone at 215-235-1000, or make cash payments in person at hundreds of local retailers, including Walmart, CVS, Dollar General, Family Dollar, 7-Eleven, Speedway, Rite Aid, and Walgreens. For information, visit pgworks.com/customer-care/your-home/ways-to-pay.
This Memorial Day, PGW appreciates and remembers the heroic service of men and women of the Armed Forces who have fallen defending the United States of America. PGW reminds all employees and customers to stay safe this weekend while observing the holiday and engaging in outdoor activities.
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Energy conservation and smart thermostats can help keep customers
cool and save money on energy bills
PHILADELPHIA (May 9, 2023) –As Philadelphia transitions seasons, Philadelphia Gas Works (PGW) offers customers helpful tips on how to stay cool and comfortable in their homes, conserve energy, and manage their natural gas bills after the winter heating season.
The most effective way to conserve energy and reduce household energy costs is with a smart thermostat. These devices can be controlled by a cell phone and include conservation features such as motion sensors, alerts, and integration with other smart devices. PGW customers can receive a $70 instant rebate toward the purchase of a smart thermostat through the PGW Marketplace.
More home energy-efficient tips include:
In addition to these tips, PGW reminds income-eligible customers that financial assistance is available for their natural gas bills through PGW’s Customer Responsibility Program (CRP), as well as other PGW payment assistance programs that best fit customers’ needs.
For Appliances: PGW’s Parts & Labor Plan protects customers from parts and labor costs associated with repair or replacement of defective or worn parts as a result of normal usage of covered equipment, including electric central air. Visit pgwplp.com.
For information on PGW’s Marketplace and additional energy efficiency initiatives pgworks.com/customer-care/efficiency.
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