PGW COVID-19 Relief Grants Available for Customers

UPDATE: FUNDS NO LONGER AVAILABLE

PGW COVID Relief Grant funds have been claimed. We’re still here to help. PGW has additional programs, grants and payment arrangements, click here. For more assistance, call us at 215-235-1000. We’re available Monday – Friday, 8 a.m. – 6 p.m.

Eligible customers impacted by COVID-19 challenges may be eligible for a $300 grant.

PHILADELPHIA (January 12, 2021) – Beginning Tuesday, January 19, 2021, PGW customers who face pandemic-related financial hardships may be eligible to receive $300 for their natural gas bills under a $2 million PGW COVID-19 Relief Grant program.

Grants are limited and will be provided on a first come, first serve basis. PGW urges customers to call 215-235-1000 to verbally confirm their household’s eligibility, which is based on meeting any of the following circumstances:

Households experiencing financial hardship related to the pandemic.
Households in which a member is furloughed from their job or has lost work, even if there is another income-earning member in the household.
Households with a self-employed person and/or contract employee.
Households in which a household member is caring for someone with COVID-19.
Households with school-aged children impacted by stay-at-home orders.

“PGW understands our customers’ financial concerns and the impact from the ongoing pandemic on the City of Philadelphia,” said Craig White, PGW President & CEO. “We sincerely hope that any of our customers behind on their natural gas bill will reach out to us right away to apply for COVID-19 relief money and also explore the other grant programs and payment programs we offer. We are here to help.”

PGW COVID-19 Relief Grant funds do not have to be repaid and no paperwork is required to apply. PGW Customers can apply immediately by calling 215-235-1000.

Visit pgworks.com/customer-care/payment-assistance for information on additional PGW payment assistance programs including LIHEAP, PGW’s Customer Responsibility Program, and the Customer Assistance Referral Evaluation Program.

PGW Offices Will Close on New Year’s Day

PGW extends wishes for a safe and healthy 2021

PHILADELPHIA (December 31, 2020) – Philadelphia Gas Works (PGW) will be closed in observance of New Year’s Day on Friday, January 1, 2021. All gas odors or any gas-related emergency should be immediately reported to PGW’s 24-hour Emergency Hotline at 215-235-1212. PGW offices will resume normal business hours on Monday, January 4, 2021.

As the COVID-19 pandemic continues to impact the city, PGW encourages customers to ring in 2021 safely by following local health guidelines which include limiting gatherings, practicing good hygiene, wearing a mask, and physical distancing.

Also, keep these health and safety tips in mind when celebrating on New Year’s Eve:

Follow the Centers for Disease Control (CDC) COVID-19 prevention guidelines.
Never drive under the influence of alcohol.
Do not use fireworks.
Keep alcohol away from children and pets.

PGW wishes all customers a safe, healthy, and Happy New Year!

PGW Offices Will Close for the Christmas Holiday

PGW extends warm holiday greeting and tips to make the celebrations safe and memorable.

PHILADELPHIA (December 23, 2020) – Philadelphia Gas Works (PGW) will be closed in observance of Christmas beginning at 12 p.m. on December 24, 2020 through Friday, December 25, 2020. All gas odors or any gas-related emergency should be immediately reported to PGW’s 24-hour Emergency Hotline at 215-235-1212. PGW offices will resume normal business hours on Monday, December 28, 2020.

Throughout a difficult and trying year, PGW has recognized the hard work of our local first responders, health care personnel, essential workers, and all those committed to providing safety, health services and vital information during the COVID-19 pandemic.

As COVID-19 cases continue to rise locally and nationally, PGW reminds customers to celebrate the holidays safely in accordance with health guidelines. These include limiting gatherings to immediate household members, practicing good hygiene, wearing a mask, physical distancing, getting a flu shot, and avoiding crowded, poorly ventilated indoor spaces.

PGW prioritizes the health and safety of our customers and employees - no matter the occasion. Keep these safety tips in mind while celebrating the holidays at home.

When decorating your home, never use furniture as a ladder or step stool.
It is recommended to hang decorations away from a fireplace.
When cooking, do not leave the stove or oven unattended.
Supervise young children when unwrapping presents. The least suspicious items can become very dangerous choking hazards.
Place the tree away from fireplaces, portable heaters, radiators, TV sets, or heater vents.
Turn off all decorative lights before going to bed or leaving the house.

PGW wishes our customers and employees a very safe, healthy, and Merry Christmas. And to support Philadelphia families in need this year, visit the United Way of Greater Philadelphia and Southern New Jersey https://www.unitedforimpact.org/.

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