PGW COVID-19 Relief Grants Available Today for Utility Bills

UPDATE: FUNDS NO LONGER AVAILABLE

PGW COVID Relief Grant funds have been claimed. We’re still here to help. PGW has additional programs, grants and payment arrangements, click here. For more assistance, call us at 215-235-1000. We’re available Monday – Friday, 8 a.m. – 6 p.m.

PHILADELPHIA (January 19, 2021) – Philadelphia Gas Works (PGW) urges customers to call 215-235-1000 immediately to determine their eligibility for a free $300 COVID-19 Relief Grant.

The $2 million grant program launched today to help customers who have been financially impacted by the prolonged COVID-19 pandemic better afford their natural gas bills during the winter months and avoid accumulating debt.

Funding is limited and will be provided on a first come, first serve basis. Customers may qualify if their bill is past due and if their household meets any of the following conditions:

Households experiencing financial hardship related to the pandemic.
Households in which a member is furloughed from their job or has lost work, even if there is another income-earning member in the household.
Households with a self-employed person and/or contract employee.
Households in which a household member is caring for someone with COVID-19.
Households with school-aged children impacted by stay-at-home orders.

If a customer’s service is currently off, in order to be eligible for a PGW COVID-19 Relief Grant, the customer must bring the amount due to $600 or less.

In addition to the COVID-19 Relief Grants, PGW offers several payment assistance programs such as LIHEAP (Low Income Home Energy Assistance Program) that help customers stay current on their home heating bills and avoid future service termination. The free LIHEAP federal grants range between $200 and $1,000.

Customers can print a LIHEAP application at pgworks.com/liheap, or call PGW’s Customer Care Team at 215-235-1000, Mon. - Fri., 8 a.m. - 6 p.m., to receive an application by mail. The grants are based on household size and income, available to both renters and homeowners, and do not have to be repaid.

For more information on COVID-19 Relief Grants and LIHEAP as well as additional PGW payment assistance programs, visit pgworks.com/residential/customer-care/payment-assistance.

PGW Offices Will Close on Martin Luther King Jr. Day of Service

PHILADELPHIA (January 15, 2021) – Philadelphia Gas Works (PGW) will be closed in observance of Martin Luther King Jr. Day of Service on Monday, January 18, 2021. All gas odors or any gas-related emergency should be immediately reported to PGW’s 24-hour Emergency Hotline at 215-235-1212. PGW offices will resume normal business hours on Tuesday, January 19, 2021.

On Martin Luther King Day, PGW encourages our employees and the greater community to observe a “day on” instead of a “day off” to serve the community and celebrate and honor the legacy of Dr. Martin Luther King, Jr.

In light of the COVID-19 pandemic, PGW is encouraging employees and customers to participate in virtual service projects, where possible, in order to prevent the spread of COVID-19. To find virtual-only local volunteer opportunities, please visit https://mlkdayofservice.org/.

PGW’s Marketplace Opens with Rebates on Smart Thermostats

Customers can receive a $70 instant rebate on Nest, Ecobee, Honeywell, or Emerson thermostats.

PHILADELPHIA (January 14, 2021) – Philadelphia Gas Works (PGW) has opened its “Marketplace” where PGW customers can receive instant discounts on smart thermostats that can help them conserve energy, improve home comfort, and control energy costs in time for winter bills.

When visiting the PGW Marketplace, customers may select the Nest, Ecobee, Honeywell or Emerson thermostat of their choice and verify their PGW account, then $70 will be deducted from the sale price. After completing the online order, the thermostat will be shipped to customers. Smart thermostats can be controlled by a cell phone and include features like motion sensors, alerts and integration with other smart devices.

“Smart thermostats can help our customers save energy and money by automatically performing tasks such as lowering home temperatures at night or when customers are away from home,” said Steven Jerue, Director of Customer Programs at PGW. “At this time when money is tight for many people, PGW hopes customers take advantage of this opportunity to obtain a lowered cost thermostat that will help them reduce their heating bill.”

To access the PGW Marketplace, visit www.pgworks.com.

In combination with PGW’s Marketplace, PGW offers a variety of energy cost-saving programs, including rebates and credits that incentivize customers to:

Upgrade to eco-friendly high efficiency natural gas appliances;
Convert to natural gas home heating; or
Transition to natural gas hot water heaters.

To access the PGW Marketplace go to myaccount.pgworks.com/Portal/PreLoginMarketPlace.aspx.

For information on PGW’s energy efficiency options, visit pgworks.com/customer-care/efficiency.

Customers struggling to pay their PGW bills are urged to call PGW Customer Care at 215-235-1000 or visit pgworks.com

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