CORONAVIRUS: LATEST UPDATES

In response to COVID-19 we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve. Read More.  Hide

ACTION REQUIRED:

PGW has introduced a new and improved PGW My Account customer portal. You must re-register your PGW My Account and create a new username and password to view your bill. Re-register here.  Hide

Smell Gas? (215) 235-1212

PGW OFFICES WILL CLOSE IN HONOR OF LABOR DAY

PHILADELPHIA (September 3, 2021) – Philadelphia Gas Works’ (PGW) offices will be closed on Monday, September 6, 2021, in observance of Labor Day. All gas odors or any gas-related emergency should be immediately reported to PGW’s 24-hour Emergency Hotline at 215-235-1212.

 

PGW offices will resume normal business hours on Tuesday, September 7, 2021.

 

Customers who need to access account information can log into their PGW My Account, and may make cash payments at hundreds of local retailers including CVS, Dollar General, Family Dollar, and 7- Eleven. For information, visit pgworks.com/customer-care/your-home/ways-to-pay.

 

Entering the holiday weekend COVID-19 remains a health concern. PGW reminds customers and employees to be safe and follow CDC and local health guidelines.



For Media help call our media hotline - Phone: (267) 249-7542

Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.