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Smell Gas? (215) 235-1212


Customers get peace of mind in the event of untimely appliance breakdowns


PHILADELPHIA (September 8, 2021) – Philadelphia Gas Works’ (PGW) customers can now enroll in the utility’s Parts & Labor Plan (PLP), which protects customers from the additional costs of repairing malfunctioning or broken appliances. The enrollment period for PLP is open for coverage beginning Nov. 1, 2021 through Oct. 31, 2022.


PLP offers a variety of affordable coverage plans that best meet customers’ specific needs. Many PGW customers benefit from the popular House Heater & Water Heater plan. This affordable, $133 plan gives customers comfort in knowing that if their appliances need repairs or maintenance, then they are fully covered during the winter months when heat and hot water is needed most.


Among PLP’s many comprehensive options is the Check and Adjust plan which includes a tune-up of customers’ furnace or boiler, and a visual inspection of their natural gas heating equipment to detect potential issues.


Customers who choose PLP coverage gain the satisfaction of being served by experienced, professional PGW technicians; incurring no costs for parts or labor; receiving reliable customer service; and scheduling service quickly and conveniently.


Residential PGW customers who have natural gas home heaters, gas water heaters, gas dryers, and/or split system electric central air conditioners combined with gas heating, are eligible for the Parts & Labor Plan.


“It can seem that appliances breakdown just when we need them most or when we can least afford repairs,” said Celia Scarlata, PGW’s Conversion Programs Manager. “PGW’s Parts & Labor Plan not only saves customers the frustration of finding a contractor or being without working appliances for a period of time, but it can save customers money while at the same time giving them peace of mind.” 


PLP service appointments can be arranged by calling 215-235-2050, Monday through Friday, between 8 a.m. and 6 p.m.


For more information on PGW’s Parts & Labor Plan, visit

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Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.