For your home

Providing safe, reliable service to the City of Philadelphia


You can become the hero of your home with a PGW Parts and Labor Plan.

One moment. That’s all it takes for your home to go from blissful to bleak.

But when you sign up for the PGW Parts & Labor Plan, if something goes wrong with a covered appliance, PGW is there to fix it. Find out more.

Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.