For your home

Providing safe, reliable service to the City of Philadelphia

Welcome

UPCOMING OFFICE CLOSURES

PGW’s Customer Service Centers will be closed on Monday, February 20, 2017, in observance of Presidents’ Day. The PGW Residential Call and Commercial Resource Centers will also be closed.

At any time, all gas leaks or gas-related emergencies should be reported immediately by calling PGW at 215-235-1212.

Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.