Emergencies
- Emergency Hotline
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If you smell natural gas or experience a gas-related emergency. Available 24 hours, 7 days a week.
Leaks, Odors, Safety Tips
(215) 235-1212
¿Emergencias? En Español
Customer Service
- Billing
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(8 am - 6 pm)
(215) 235-1000 - Bill collection
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Collections, payment arrangements and shut off notices (8 am - 4 pm)
(215) 235-1777 - Customer Service
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My Account (8 a.m. - 6 p.m.)
(215) 235-1000 - Customer Service
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My Business Account, Commercial Resource Center. We are committed to supporting your business needs, Mon-Fri, 8 a.m.- 4:30 p.m.
(215) 235-7077
New Business Accounts
Existing Business Accounts - LIHEAP
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Low Income Home Energy Assistance Program
Learn more »
(215) 235-1000 - Make a Payment
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From a checking account or credit card
- In person or by mail
(215) 235-1000
Click for Ways to Pay - New Construction & Rehabs – Residential / Small Commercial
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We’ll work with you on new service installations, gas service restorations, meter enlargements/additions & service relocations.
Find your Sales Representative - Pay Online
- Energysense
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Savings, rebates and incentive programs
Learn more »
(855) PGW-Solves - Natural Gas Conversion
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Convert from your energy to natural gas energy
(215) 684-6730 - Parts & Labor Plan
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Get your major gas appliances covered
Learn more »
(215) 235-2050 - File A Personal Injury or Property Damage Claim
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We are here to assist you should you wish to file a personal injury or property damage claim.
Submit a Personal Injury form or Property Damage form via email to riskclaims@pgworks.com.
You may also call us at (215) 684-6535, Mon - Fri, 8 a.m. - 4:30 p.m.
Other Contact Information
- Careers
- Vendor Opportunities
- Report Gas Theft
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Report Gas Theft
Confidential hotline 24/7, Gas theft endangers others
(215) 684-6383 - Request A Meter Reading
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Have your meter number ready before calling
(215) 235-1000 - Informacion y servicio en Español
- Hearing Impaired (TTY)
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Mon-Fri, 8 a.m.-5 p.m.
(215) 236-4646 - Call Before You Dig
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Pennsylvania One Call System, 24/7
(within Pennsylvania)
8-1-1 - (Outside Pennsylvania)
