CORONAVIRUS: LATEST UPDATES

In response to COVID-19 we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve. Read More.  Hide

ACTION REQUIRED:

PGW has introduced a new and improved PGW My Account customer portal. You must re-register your PGW My Account and create a new username and password to view your bill. Re-register here.  Hide

Smell Gas? (215) 235-1212

Existing Business Accounts

Your Business and PGW

PGW is committed to serving your business needs. We want to hear from you.
Call (215) 684-6671.

Natural gas offers your business, your employees, your community and the environment one of the safest and greenest energy supplies available — all while decreasing foreign reliance on oil and looking out for your bottom line.

Serving Your Business — To start service, call (215) 684-6671. When you call you will be assigned a PGW specialist to facilitate all of your natural gas needs while making sure you receive premium service.

You also may be asked to provide the following information:

  • Accurate U.S. postal address of gas service location
  • Property owner’s business name, mailing address and daytime phone number
  • Contractor or engineer’s name, mailing address and daytime phone number
  • An all-inclusive gas load for the property, including a list of all equipment with BTU/hr input
  • Required Gas Pressure
  • Site plan for new construction with desired gas service installation site
  • Project timeline (can take up to 26 weeks)

You’re in the right place to start service with PGW — call (215) 684-6740. One of our representatives will get you started.

PGW will help you determine the meter size, location and any upfront costs involved in the installation of your new gas service. For most projects we need advance notice before we can begin installation (up to 12 weeks).

For more information about the gas line installation process view our Gas Main and Service Installation Guide.

If your business is relocating or you need to transfer or shut off service, contact our Commercial Resource Center at (215) 235-7077.

If your business location lies outside Philadelphia’s city limits, you may need to contact your area service provider.

Emergencies

Smell Gas? Call (215) 235-1212

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Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.