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Smell Gas? (215) 235-1212

PGW Base Rate Request

Latest News: Base Rate Filing Request

  • February 28, 2020: PGW files a base rate case with the Pennsylvania Public Utility Commission (PUC). Read Release.
  • April 16, 2020: the Pennsylvania Public Utility Commission (PUC) voted to investigate PGW’s proposed rate increase.The Commission voted 5-0 to suspend the proposed rate increase request for up to seven months.
  • November 19, 2020: the Pennsylvania Public Utility Commission (PUC) approved a Joint Petition for Partial Settlement related to PGW’s base rate increase request.  The rate increase request was submitted to the PUC on February 28, 2020, which was a few weeks before the pandemic began.  After six months of rigorous due diligence performed by the rate cases parties, which included the PUC’s trial staff and several consumer advocate groups representing PGW customers, certain rate case parties entered into a settlement agreement on August 26, 2020 which provided for a base rate increase that was substantially lower than PGW’s original request of $70 million.                        All settling parties considered the pandemic’s economic impact on PGW’s customers, therefore, the parties agreed to a rate increase that would gradually impact PGW customers.  Instead of having a larger rate increase implemented at the earliest possible date in December 2020, the parties agreed to implement smaller, incremental rate increases as follows: $10 million on January 1, 2021; $10 million on July 1, 2021; and $15 million on January 1, 2022.  Additionally, PGW agreed to implement a $2 million COVD relief fund which will provide a $300 bill credit to any residential customer who is in arrears. 

The Joint Petition for Partial Settlement also included many other changes which are beneficial to PGW’s customers, such as:

  • Providing training to Community Based Organizations for PGW’s online low income program application
  • Providing a video tutorial on PGW’s website for PGW’s online low income program application
  • Expanding the availability of spoken language translation services
  • Increasing accessibility to other translated information
  • Refining consumer education and outreach plans for PGW’s low income customers

Telephonic public input hearings for PGW’s request are scheduled for:

  • Tuesday, June 2, 2020 – Hearings will begin at 1 p.m. and 6 p.m.
  • Wednesday, June 3, 2020 – Hearings will begin at 1 p.m. and 6 p.m.

To testify at a telephonic public input hearing, you must contact the Pennsylvania Office of Consumer Advocate (OCA) before 3:30 p.m. on Friday, May 29, 2020, and provide your name, telephone number and testimony topic. OCA can be reached at 1-800-684-6560. 

If you wish to listen to the public input hearing, but not offer any testimony, you must also contact the OCA.

PGW has asked to raise rates for its customers, is that true?

Yes. On February 28, 2020, PGW has asked for permission from our regulators to increase rates for natural gas service. PGW has requested an overall rate increase of $70 million per year. In November of 2017 The Pennsylvania Public Utility Commission (PUC) approved a $42 million PGW rate increase or 6.8%. 

How much will my PGW bill go up?

The PUC will decide how much PGW is able to raise its base rates.

If the PUC decides to allow PGW to increase rates by the amount we have asked for, then the average residential customer using 75 thousand cubic feet (Mcf) per year will see their bill increase from $99.52 per month to $110.68 per month or by 11.2%.

CRP customers will not be affected.

Why is PGW requesting an increase?

Despite saving millions, and cutting our spending and adding millions in new revenue, the basic costs of doing business continue to rise.

Utilities, like PGW, have three ways to keep the system safe, reliable and efficient:

  • Uncover new sources of revenue;
  • Cut costs and increase efficiencies; and
  • Raise rates.

Most of PGW’s residential revenue comes from home heating. Improved building and weatherization techniques, more efficient appliances and warmer weather patterns mean less revenue. This rate request will improve PGW’s ability to sustain the company’s financial well-being, continue to enhance customer service and meet the energy demands of customers while maintaining a safe, reliable natural gas delivery system.

What is PGW going to do with the increased rates?

PGW is owned by the City, it does not make a profit.

 The requested cost will help support PGW’s ongoing infrastructure improvement plan essential to maintaining a safe, reliable and environmentally responsible natural gas system. PGW has continued to make tremendous strides in reducing the amount of cast iron main in its system and replacing it with modern materials such as protected, coated steel and plastic. In the past seven (7) fiscal years, PGW has successfully removed 210.41 miles from its inventory. Each new, zero-emissions mile installed significantly improves the City’s overall carbon footprint and the safety of the entire delivery system.

PGW is also planning to expand access to assistance programs to more customers and offer even more flexibility, as well as the insights customer’s need to monitor their own consumption. This approach helps keep natural gas affordable for all.

When will the PUC make its decision about approval?

The PUC is expected to decide whether to approve the request within 9 months from the February 28, 2020 filing date.  By operation of law, PGW provided a notice that the increase would be effective on April 28, 2020 but the PUC suspended the effective date for up to an additional seven months. The PUC will use that seven months to investigate and determine what if any of the requested increase is justified.

During the investigation, hearings are held before an Administrative Law Judge (ALJ) at which the evidence in support of the rate increase is examined and expert witnesses testify. In addition, consumers are offered an opportunity to voice their opinions and give testimony. Briefs may be submitted by the formal parties. A recommendation to the PUC is made by the ALJ. Finally, the matter is brought before the PUC Commissioners for a vote and final decision. Together with the initial 60-day notice period, the rate increase process takes about nine months.

PGW fully supports and adheres to every aspect of the process. For more information, on PGW’s base rate filing, please visit

Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.