PGW Redesigns Customer Bills for a Better Customer Experience

The new PGW bill is more informative, and easier to read

PHILADELPHIA (March 23, 2021) – Philadelphia Gas Works (PGW) customer bills will receive a makeover to give customers a clearer view of their charges, usage patterns and other relevant information to better manage their natural gas bill each month.

Among the enhancements customers will see when their revamped bills arrive are:

Clearly defined usage information in colorful graphics for customers to review, compare and forecast monthly natural gas usage patterns.

An easier-to-read, updated design that includes a cleaner layout, vibrant colors, informative graphics, and customer account information more prominently displayed.

Pay with Cash barcode which supports customers making cash payments, free of charge, at hundreds of local retailers including CVS, Dollar General, Family Dollar, and 7-Eleven.
A more customer-friendly layout with a larger printed bill, e-bill options, and customized messages tailored to customers.

“With the new look of PGW’s bills, customers can more easily locate the account information they need and should find their bills to be a better tool to manage their PGW energy usage,” said Denise Adamucci, Vice President of Regulatory Compliance & Customer Programs at PGW. “PGW is committed to enhancing our customers’ experience. Making it easier to do business with PGW is just one of the many ways we’re meeting that commitment.”

For more information on PGW’s new bill design and to view the new design, visit youtube.com/watch?v=zVIcCBpeQd4&feature=youtu.be.

Philadelphia Gas Works Celebrates Natural Gas Utility Workers’ Day

PGW employees work across the city and around the clock to provide safe, reliable natural gas service

PHILADELPHIA (March 18, 2021) – Philadelphia Gas Works (PGW) will observe national Natural Gas Utility Workers’ Day on Thursday, March 18, 2021. This day of recognition was established by the American Public Gas Association to honor utility employees for their hard work and accomplishments in safely delivering natural gas to communities across the nation in an environmentally responsible way.

Safety has long been a core value for the natural gas industry and during the COVID-19 pandemic, safety precautions became even more important to both PGW and its customers. Throughout the health crisis, PGW employees determinedly performed their duties, responded to emergencies, and strictly followed local, state and federal health guidelines while making every effort to protect customers and mitigate the spread of the virus.

PGW utility workers wore extra protective gear and face coverings, observed social distancing guidelines, and took all precautions upon entering – when necessary – customers’ homes or businesses.

While working under the uncertainty of a pandemic over the last year, PGW employees have taken great pride in serving more than 1.2 million Philadelphia residents. In addition to supplying the natural gas that heats homes and powers businesses, PGW’s 1,600 utility workers’ responsibilities include:

Managing 6,000 miles of underground pipeline and replacing miles of vintage natural gas mains with new, modern pipes to enhance service safety and reliability in addition to reducing emissions.
Providing emergency financial assistance to those impacted by the COVID-19 pandemic.
Delivering reliable energy to meet the diverse needs of the City’s local and small businesses.
Contributing to the local economy as PGW employees not only work in Philadelphia, but also live in the city.
Employees raising tens of thousands of dollars in donations to support The United Way of Greater Philadelphia and South Jersey and other local charities.
Launching PGW’s Marketplace where customers can receive instant rebates on smart thermostats that can help them conserve energy, improve home comfort, and control energy costs in time for winter bills.

“Our dedicated PGW employees are committed to providing outstanding service to our more than 500,000 customers and safely operating the city’s natural gas system year-round,” said Seth Shapiro, Chief Operating Officer at PGW. “Natural Gas Utility Workers’ Day is an opportunity to recognize the passion our workforce brings to the job each day and to appreciate their contributions to the growth and success of Philadelphia.”

Utility careers represent a variety of skills sets – first responders, engineers, construction experts, fleet operators, advocacy leaders, pipeline operators, marketers, chemists, lawyers, and more.

For more information about careers in the utility industry, please visit https://www.pgworks.com/careers/employment-opportunities.

PGW Urges Customers to Enroll in Payment Assistance Programs

PGW seeks to help customers who have fallen behind on their natural gas bills

PHILADELPHIA (March 16, 2021) - Philadelphia Gas Works (PGW) customers who are behind on their natural gas bills and face potential service interruption are strongly encouraged to call PGW at 215-235-1000 or visit pgworks.com as soon as possible to discuss their account and seek available assistance, where eligible.

With the expiration of Pennsylvania’s winter termination moratorium on March 31, 2021, PGW hopes to connect with customers struggling to pay their PGW bill and explore their options, enroll in payment assistance programs and apply for available grant assistance. Termination of service can restart as soon as April 1, 2021.

One option for PGW customers is the Low Income Home Energy Assistance Program (LIHEAP), which provides federal grants ranging from $200 to $1,000 to help income-eligible families pay their energy bills and restore service. LIHEAP grants are available to both renters and homeowners and do not have to be repaid.

Customers without service or who have received a 10-day shut-off notice may – along with LIHEAP – also apply for a Crisis Assistance federal grant through the Pennsylvania Department of Human Services until the April 9, 2021 deadline.

“PGW’s goal is to keep customers’ natural gas service on, and we want customers to know that PGW is here to help,” said Denise Adamucci, Vice President of Regulatory Compliance and Customer Programs at PGW. “Customers can call our Customer Care Team now at 215-235-1000, Monday through Friday from 8 a.m. to 6 p.m. to learn about the payment plan that best meets their needs. For too many of our customers, the pandemic has brought significant challenges, including financial challenges, but there is help available through PGW’s robust payment assistance programs. PGW wants to hear from you if you need assistance.”

In addition to LIHEAP, PGW offers the Customer Responsibility Program (CRP), which helps low-income households better afford their bills and receive forgiveness of past debt. Based on household income, customers enrolled in CRP could pay as little as $25 a month on their PGW bill.

Several more payment assistance programs are available for PGW customers, including:

UESF (Utility Emergency Services Fund): A grant for up to $750, which PGW will match with an additional $750, and is designed to pay off the balance of a customer’s unpaid utility bill and bring it to $0.
Payment Arrangements: For PGW customers who fall behind.
Budget Billing: Sets up a consistent pay amount each month of the year.
Customer Assistance Referral Evaluation Program (CARES): Provides referral assistance to residential customers with special circumstances. These might include medical emergencies, unemployment or other temporary hardships.

In addition to calling 215-235-1000, customers can find information on PGW’s payment assistance programs at pgworks.com/residential/customer-care/payment-assistance

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