CORONAVIRUS: LATEST UPDATES

In response to COVID-19 we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve. Read More.  Hide

ACTION REQUIRED:

PGW has introduced a new and improved PGW My Account customer portal. You must re-register your PGW My Account and create a new username and password to view your bill. Re-register here.  Hide

Smell Gas? (215) 235-1212

PGW REDESIGNS CUSTOMER BILLS FOR A BETTER CUSTOMER EXPERIENCE

The new PGW bill is more informative, and easier to read

                           

PHILADELPHIA (March 23, 2021) – Philadelphia Gas Works (PGW) customer bills will receive a makeover to give customers a clearer view of their charges, usage patterns and other relevant information to better manage their natural gas bill each month.

Among the enhancements customers will see when their revamped bills arrive are:

  • Clearly defined usage information in colorful graphics for customers to review, compare and forecast monthly natural gas usage patterns.
  • An easier-to-read, updated design that includes a cleaner layout, vibrant colors, informative graphics, and customer account information more prominently displayed.
  • Pay with Cash barcode which supports customers making cash payments, free of charge, at hundreds of local retailers including CVS, Dollar General, Family Dollar, and 7-Eleven.
  • A more customer-friendly layout with a larger printed bill, e-bill options, and customized messages tailored to customers.

 

“With the new look of PGW’s bills, customers can more easily locate the account information they need and should find their bills to be a better tool to manage their PGW energy usage,” said Denise Adamucci, Vice President of Regulatory Compliance & Customer Programs at PGW. “PGW is committed to enhancing our customers’ experience. Making it easier to do business with PGW is just one of the many ways we’re meeting that commitment.”

 

For more information on PGW’s new bill design and to view the new design, visit youtube.com/watch?v=zVIcCBpeQd4&feature=youtu.be.



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Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.