In response to COVID-19 we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve. We do not anticipate any service disruption to our customers at this time. Read More  Hide

Smell Gas? (215) 235-1212


PGW employees work across the city and around the clock to provide safe, reliable natural gas service


PHILADELPHIA (March 18, 2021) – Philadelphia Gas Works (PGW) will observe national Natural Gas Utility Workers’ Day on Thursday, March 18, 2021. This day of recognition was established by the American Public Gas Association to honor utility employees for their hard work and accomplishments in safely delivering natural gas to communities across the nation in an environmentally responsible way.


Safety has long been a core value for the natural gas industry and during the COVID-19 pandemic, safety precautions became even more important to both PGW and its customers. Throughout the health crisis, PGW employees determinedly performed their duties, responded to emergencies, and strictly followed local, state and federal health guidelines while making every effort to protect customers and mitigate the spread of the virus.

PGW utility workers wore extra protective gear and face coverings, observed social distancing guidelines, and took all precautions upon entering – when necessary – customers’ homes or businesses.


While working under the uncertainty of a pandemic over the last year, PGW employees have taken great pride in serving more than 1.2 million Philadelphia residents. In addition to supplying the natural gas that heats homes and powers businesses, PGW’s 1,600 utility workers’ responsibilities include:


  • Managing 6,000 miles of underground pipeline and replacing miles of vintage natural gas mains with new, modern pipes to enhance service safety and reliability in addition to reducing emissions.
  • Providing emergency financial assistance to those impacted by the COVID-19 pandemic.
  • Delivering reliable energy to meet the diverse needs of the City’s local and small businesses.
  • Contributing to the local economy as PGW employees not only work in Philadelphia, but also live in the city.
  • Employees raising tens of thousands of dollars in donations to support The United Way of Greater Philadelphia and South Jersey and other local charities.
  • Launching PGW’s Marketplace where customers can receive instant rebates on smart thermostats that can help them conserve energy, improve home comfort, and control energy costs in time for winter bills.


“Our dedicated PGW employees are committed to providing outstanding service to our more than 500,000 customers and safely operating the city’s natural gas system year-round,” said Seth Shapiro, Chief Operating Officer at PGW. “Natural Gas Utility Workers’ Day is an opportunity to recognize the passion our workforce brings to the job each day and to appreciate their contributions to the growth and success of Philadelphia.”


Utility careers represent a variety of skills sets – first responders, engineers, construction experts, fleet operators, advocacy leaders, pipeline operators, marketers, chemists, lawyers, and more.


For more information about careers in the utility industry, please visit

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Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.