In response to COVID-19 we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve. Read More.  Hide


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Smell Gas? (215) 235-1212



PHILADELPHIA (April 1, 2021) – Philadelphia Gas Works’ (PGW) Customer Care Center will be closed on Friday, April 2, 2021 in observance of Good Friday. The 24-hour Emergency Hotline 215-235-1212 will remain open to report all gas odors or any gas-related emergency.


Customers who need to access account information or make payments can log into, PGW’s online My Account at with their login information. All PGW offices will resume normal business hours on Monday, April 5, 2021.

Customers can also make cash payments at hundreds of local retailers including 7-Eleven, CVS, Ace Cash Express, and Family Dollar. For information, visit


As cases of COVID-19 rise across Philadelphia County, PGW advises customers and employees to safely observe the holiday by following CDC and local health guidelines.

For Media help call our media hotline - Phone: (267) 249-7542

Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.