In The News

PGW Offices, Customer Call Center Will Close for Memorial Day

PHILADELPHIA (May 22, 2025) – Philadelphia Gas Works’ (PGW) offices and the Customer Call Center will be closed in observance of Memorial Day on Monday, May 26, 2024. PGW’s 24-hour Emergency Hotline (215-235-1212) will remain open only for odor calls and gas-related emergencies.

PGW offices will resume regular business hours on Tuesday, May 27, 2025.

Customers who need to access account information or pay their bill online can log into their PGW My Account, pay by phone at 215-235-1000, or make cash payments in person at hundreds of local retailers, including Walmart, CVS, Dollar General, Family Dollar, 7-Eleven, Speedway, and Walgreens. For information, visit pgworks.com/customer-care/your-home/ways-to-pay. 

Additionally, customers can now manage their My Account from the PGW mobile app. The one-stop app is a convenient way to manage your account, monitor usage, make payments, and more! Customers can download the app for free on the Apple store or on Google Play. For information, visit pgworks.com/customer-care/your-home/ways-to-pay. 

This Memorial Day, PGW appreciates and remembers the heroic service of men and women of the Armed Forces who have fallen defending the United States of America. PGW reminds all employees and customers to stay safe this weekend while observing the holiday and engaging in outdoor activities.

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April Marks National Safe Digging Month

Calling 811 ahead of any excavation project is not just the safe thing to do, it’s the law.

PHILADELPHIA (April 8, 2025) – During National Safe Digging Month this April, Philadelphia Gas Works (PGW) reminds contractors and residents to call 811 or visit pa1call.org, before underground excavation (digging) or any building demolition work, regardless of a project’s size.  

PA One Call notifies all possible affected property owners to mark out their underground structures ahead of evacuation or demolition work. PGW, in coordination with 811, processes the requests and marks lines to prevent injuries, property damage, and inconvenient and costly utility outages.

Pennsylvania residents and contractors are legally required to call the Pennsylvania One Call System three to 10 business days prior to beginning an underground excavation project. Creating even a minor trench or hole can lead to significant problems if mishandled before breaking ground. The 811 service is free to any homeowner and available 24 hours a day, 365 days a year. Working in coordination with Pennsylvania 811, PGW safely addressed 69,000 One Call tickets in 2024 to mark underground utility lines across Philadelphia.

Pennsylvania law requires contractors and residents to contact PA One Call at least three business days prior to excavation – triggering alerts to all utilities within an intended digging area and prompting utilities to mark where their facilities are located. Pennsylvanians can dial 8-1-1 to connect with PA One Call, while out-of-state residents or businesses can call 1-800-242-1776.

It is vital to call 811 ahead of a project because according to Common Ground Alliance:
 

• Nearly 56 percent of homeowners plan to dig without calling 811.
• Avoiding calling 811 results in an annual $30 billion societal cost of damages to underground infrastructure.
• Previously digging in the same spot does not make it safe to do so again. Erosion and earth’s movement can shift the location and distance of buried lines.

PGW also encourages Philadelphia residents to call 811 to report any contractor suspected of digging without a valid Pennsylvania One Call ticket, which alerts all facility owners of a possible safety concern. Job sites that do not have visible paint or flag markings should be reported to 811. Natural gas lines are identified and marked by yellow paint or flags. Yellow is specific to natural gas, steam, and petroleum pipelines.

At any time, the smell of gas should be reported immediately to PGW’s emergency hotline at 215-235-1212.

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LIHEAP Application Deadline Extended to April 18

There is more time for PGW customers to apply for a grant of up to $1,000 toward their winter heating bills. The application period for a Low-Income Home Energy Assistance Program (LIHEAP) grant has been extended to April 18, 2025.

PHILADELPHIA (March 25, 2025) – Philadelphia Gas Works (PGW) is letting families, students, Philadelphia renters and homeowners know that the deadline to apply for the Low-Income Home Energy Assistance Program (LIHEAP) has been extended to April 18, 2025. Qualified LIHEAP applicants could receive up to $1,000 in free money for their PGW natural gas bills. If a customer’s service has been terminated, or is in danger of termination, they could receive up to an additional $1,000 via LIHEAP’s Crisis program.

Since the grant period opened in November, PGW has successfully processed more than 32,000 LIHEAP applications with more than $8 million awarded to its customers to date. LIHEAP grants do not have to be repaid.

Here are four easy ways to apply for LIHEAP:

1. Text the word “CASH” to 77037 to receive an application.
2. Download a LIHEAP application at pgworks.com/liheap.
3. Visit a Neighborhood Energy Center to receive in-person guidance and payment assistance counseling. A list of Neighborhood Energy Centers can be found here.
4. Visit the Pennsylvania LIHEAP Assistance Office at 1163. S. Broad St. or online.

Applicants must have a household income at or below 150 percent of the Federal Poverty Level to meet LIHEAP eligibility requirements. Eligibility guidelines are listed below and available here.

“All of our customers deserve access to affordable, safe, and reliable natural gas service without compromising their basic needs. Many Philadelphians are eligible for this money, that is free – don’t leave money on the table this winter,” said Denise Adamucci, Senior Vice President, Customer and Regulatory Affairs at PGW. “We are committed to easing the financial energy burden on hardworking Philadelphians. Please share this valuable information with family, friends, and neighbors who may benefit from the LIHEAP grant as we experience the cold of winter,” added Adamucci.

Customers enrolled in PGW’s Customer Responsibility Program (CRP) can also apply for LIHEAP for even more assistance with heating bills. Prefer to apply in person or learn more about your eligibility for LIHEAP? Customers can visit any Neighborhood Energy Center across Philadelphia for help with applying for LIHEAP or learning about other heating assistance programs.

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