In response to COVID-19 we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve. We do not anticipate any service disruption to our customers at this time. Read More  Hide

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PHILADELPHIA (March 1, 2021) – Philadelphia Gas Works (PGW) has filed a request with the Pennsylvania Public Utility Commission (PUC) to set the annual Gas Cost Rate (GCR) for residential customers at $4.1361 per one thousand cubic feet (Mcf). If approved, the new rate would go into effect on Sept. 1, 2021.

The GCR, currently set at $3.4687 per one thousand cubic feet, reflects the cost of natural gas that PGW purchases from its gas suppliers and does not include a profit margin. The rate is recalculated on a quarterly basis (March 1, June 1, Sept. 1, Dec. 1) to show PGW’s actual costs. Customers are then notified of GCR adjustments through messaging on their bills.

PGW’s residential natural gas rates are determined by two methods: a supply charge and a delivery charge. The supply charge indicates the amount of a customer’s gas usage and what PGW pays for the gas, which is passed on to the customer without change. The delivery charge is based on the costs of delivering natural gas to residences, maintaining distribution systems and other services.

For more information about the GCR, visit


Engineering professionals are essential to the City of Philadelphia’s natural gas infrastructure.


PHILADELPHIA (February 22, 2021) – Philadelphia Gas Works (PGW) is virtually celebrating Engineers Week from February 21 through February 27. PGW employs engineers in nearly all of its departmental areas across the company, many of whom are graduates of local universities and colleges. Every engineer at PGW supports its mission to enhance the quality of life for all Philadelphians by delivering safe, reliable and affordable energy in an environmentally responsible way.


Founded by the National Society of Professional Engineers (NSPE) in 1951, National Engineers Week is dedicated to ensuring a diverse and well-educated future engineering workforce by increasing understanding of and interest in engineering and technology careers.


This year’s theme is Imagining Tomorrow which recognizes the creative, practical solutions, and work of innovative professionals to design and continuously improve the world we live in.


PGW’s dedicated engineers work on a variety of projects 24/7, 365 days a year to maintain and advance PGW’s vital operations all while driving sustainability efforts. The work includes:


  • Managing software and hardware that enables Field Operations and Gas Processing personnel to closely monitor and control critical equipment (valves, motors, and pumps), needed to send natural gas and liquefied natural gas LNG). 
  • Supplying and building piping systems that can support carrying -260o F LNG from the tanks to vaporizers.
  • Building and managing a Geographic Information System (GIS) to assess infrastructure and optimize field operations.
  • Designing gas main replacements and supporting annual upgrades of over 30 miles of underground pipeline as part of PGW’s long-term infrastructure improvement program.


“We appreciate and thank our engineers who are instrumental in our ability to maintain and modernize our natural gas system that serves 1.2 million Philadelphia residents every day,” said Daniel J. Cassidy, P.E., Vice President of Technical Operations. “Engineers across PGW also engage their employment in development opportunities to allow them to grow and build their expertise, as well as leverage cross-departmental skills. Their diverse skill-set helps Philadelphia achieve its evolving green energy needs.”


In addition to honoring and recognizing the critical work of the engineering industry, Engineers Week also inspires next-generation students to pursue a career in science, technology, engineering and mathematics (STEM) arenas.


PGW believes that hiring the next generation of engineers is key to cultivating and building a greener Philadelphia. To learn what opportunities PGW has available for engineers, visit




About PGW:

Founded in 1836, The Philadelphia Gas Works (PGW) is owned by the City of Philadelphia and is the largest municipally owned gas utility in the country. It manages a distribution system of approximately 6,000 miles of gas mains and service pipes supplying approximately 500,000 customers. PGW's operations are managed by a non-profit corporation, the Philadelphia Facilities Management Corporation (PFMC). More information about the company is available at


SOCIAL MEDIA TAGS: PGW Twitter: @MyPGW ~ PGW Facebook: ~ PGW Instagram @mypgw ~ PGW YouTube: PhillyGasWorks ~ Nextdoor:


PHILADELPHIA (February 12, 2021) – Philadelphia Gas Works’ (PGW) Customer Care Center will be closed in observance of Presidents’ Day on Monday, February 15, 2021. The 24-hour Emergency Hotline 215-235-1212 will remain open to report all gas odors or any gas-related emergency.

Customers who need to access account information or make payments can log into, PGW’s online My Account at with their login information. All PGW offices will resume normal business hours on Tuesday, February 16, 2021.

Customers can also make cash payments at hundreds of local retailers including 7-Eleven, CVS, Ace Cash Express, and Family Dollar. For information, visit

PGW advises our employees and customers to safely observe this holiday following CDC and local health guidelines as the COVID-19 pandemic is still ongoing.

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Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.