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In The News

Press Releases


LIHEAP grant applications open today; the money is free and does not have to be repaid

PHILADELPHIA (October 18, 2021) – Philadelphia Gas Works’ (PGW) low-income customers who need help with their natural gas bills can now apply for up to $1,500 in free money through the Low Income Home Energy Assistance Program (LIHEAP). The application period for LIHEAP begins Monday, October 18. The average annual residential heating bill is $1,100; a LIHEAP grant could significantly impact heating costs for PGW customers.

LIHEAP grants are based on household size and income, available to renters and homeowners, and do not have to be repaid. PGW customers can print a LIHEAP application at Customers without utility service or who have received a 10-day shut-off notice can apply for both Crisis Assistance and LIHEAP together. Crisis Assistance is an additional federal grant of up to $1,200 that is awarded to income-eligible customers. 

Nearly one-third of Philadelphia households are low-income. As many as 138,000 PGW customers could qualify for LIHEAP. While over 82,000 low-income PGW customers received LIHEAP assistance last year (2020-2021), a significant number of eligible customers did not apply and benefit from free utility assistance.

“For those facing economic hardships, there is more assistance than ever through LIHEAP. PGW encourages eligible customers to apply now since funding is first-come-first-served,” said Denise Adamucci, Vice President of Regulatory Compliance and Customer Programs at PGW. “Unfortunately, each year, a significant number of eligible households do not apply for LIHEAP and do not receive the financial relief they need. With LIHEAP and Crisis, as well as PGW’s payment assistance programs, customers have many options to manage their natural gas bills and maintain service as we head into the colder months.” 

LIHEAP applicants must have a household income at or below 150 percent of the Federal Poverty Level to meet the eligibility requirements. Eligibility guidelines are available at The grant program is expected to close on May 6, 2022. 

LIHEAP grants for PGW customers are applied directly to the “Please Pay” amount of their bill. Customers enrolled in PGW’s Customer Responsibility Program (CRP) benefit from both their regular CRP discount and the additional LIHEAP grant when paying their bills. 

After receiving LIHEAP or Crisis grants, customers needing further assistance may apply for the Utility Emergency Services Fund (UESF), a privately funded grant. UESF funding, which PGW matches up to a maximum of $1,500, is available to income-eligible customers who are in danger of service termination or whose service was terminated. The grant is designed to pay off the balance of a customer’s unpaid utility bill and bring it to zero.

For more information on LIHEAP, Crisis Assistance, and additional PGW payment assistance programs, visit


Customers get peace of mind in the event of untimely appliance breakdowns


PHILADELPHIA (September 8, 2021) – Philadelphia Gas Works’ (PGW) customers can now enroll in the utility’s Parts & Labor Plan (PLP), which protects customers from the additional costs of repairing malfunctioning or broken appliances. The enrollment period for PLP is open for coverage beginning Nov. 1, 2021 through Oct. 31, 2022.


PLP offers a variety of affordable coverage plans that best meet customers’ specific needs. Many PGW customers benefit from the popular House Heater & Water Heater plan. This affordable, $133 plan gives customers comfort in knowing that if their appliances need repairs or maintenance, then they are fully covered during the winter months when heat and hot water is needed most.


Among PLP’s many comprehensive options is the Check and Adjust plan which includes a tune-up of customers’ furnace or boiler, and a visual inspection of their natural gas heating equipment to detect potential issues.


Customers who choose PLP coverage gain the satisfaction of being served by experienced, professional PGW technicians; incurring no costs for parts or labor; receiving reliable customer service; and scheduling service quickly and conveniently.


Residential PGW customers who have natural gas home heaters, gas water heaters, gas dryers, and/or split system electric central air conditioners combined with gas heating, are eligible for the Parts & Labor Plan.


“It can seem that appliances breakdown just when we need them most or when we can least afford repairs,” said Celia Scarlata, PGW’s Conversion Programs Manager. “PGW’s Parts & Labor Plan not only saves customers the frustration of finding a contractor or being without working appliances for a period of time, but it can save customers money while at the same time giving them peace of mind.” 


PLP service appointments can be arranged by calling 215-235-2050, Monday through Friday, between 8 a.m. and 6 p.m.


For more information on PGW’s Parts & Labor Plan, visit


PHILADELPHIA (September 3, 2021) – Philadelphia Gas Works’ (PGW) offices will be closed on Monday, September 6, 2021, in observance of Labor Day. All gas odors or any gas-related emergency should be immediately reported to PGW’s 24-hour Emergency Hotline at 215-235-1212.


PGW offices will resume normal business hours on Tuesday, September 7, 2021.


Customers who need to access account information can log into their PGW My Account, and may make cash payments at hundreds of local retailers including CVS, Dollar General, Family Dollar, and 7- Eleven. For information, visit


Entering the holiday weekend COVID-19 remains a health concern. PGW reminds customers and employees to be safe and follow CDC and local health guidelines.

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Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.