ATTENTION: MY ACCOUNT SCHEDULED MAINTENANCE

PGW My Account will be unavailable from approximately 12 a.m. to 5 p.m. on Monday, July 26, 2021 for system updates as we move to a new, improved customer online payment system. PGW offers additional ways to pay. Read More  Hide

CORONAVIRUS: LATEST UPDATES

In response to COVID-19 we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve. We do not anticipate any service disruption to our customers at this time. Read More  Hide

Smell Gas? (215) 235-1212

In The News

Press Releases

PGW AND TEMPLE UNIVERSITY’S SMALL BUSINESS DEVELOPMENT CENTER LAUNCH THE ENERGY INNOVATION LAB

The Lab will be an incubator for ideas that innovate the energy industry,

and increase energy efficiency and affordability

PHILADELPHIA (July 20, 2021) – Philadelphia Gas Works (PGW), in partnership with Temple University’s Small Business Development Center (SBDC), has launched The Energy Innovation Lab, a small business incubator designed to empower energy entrepreneurs whose product or service ideas have the potential to reimagine the future of the energy industry, increase energy efficiency and affordability, and help PGW and the City meet their 2050 climate action goals.

The goal of the incubator is to leverage the creativity and diversity of the entrepreneurial community to develop environmentally friendly concepts that meet evolving energy needs for Philadelphia residents, underserved communities, and businesses. The chosen entrepreneur(s) will receive hands-on training, mentoring, and real-time feedback from PGW energy industry experts and SBDC business development consultants.

A knowledgeable panel of judges will oversee a two-round selection process during which applicants’ proposals will be evaluated and ranked based on viability; alignment with PGW’s mission of enhancing the quality of life for all by delivering safe, reliable, affordable energy in an environmentally responsible way; and increasing energy access for low-income customers. The volunteer judges are representatives from Philadelphia’s leading energy, innovation, and start-up development organizations, including:

  • The City of Philadelphia
  • Comcast
  • The Philadelphia Foundation
  • University City Science Center
  • Benjamin Franklin Technology Partners
  • NextFab
  • PGW
  • Temple University

The Energy Innovation Lab will be headquartered at Temple’s SBDC where the selected energy entrepreneur(s) will receive comprehensive entrepreneurship support services for the duration of the two-year program, as well as a stipend of up to $30,000. The application period will open on July 20, 2021 and applications will be accepted through September 17, 2021.
 

“PGW continually seeks new ideas and solutions as we drive toward a clean energy future that meets the needs of Philadelphia residents and businesses,” said Elliott Gold, Vice President of Corporate Planning at PGW. “The Energy Innovation Lab will engage the diverse entrepreneurs and small businesses that will be essential for achieving our vision of an inclusive and sustainable energy future. We appreciate the support of Temple University’s Small Business Development Center, the business community, and the volunteer judges in establishing the incubator and providing their expertise.” 


To learn more about the program, application process, judges, and timelines please visit incubator.pgworks.com.
 


PGW OFFICES TO CLOSE ON JULY 5, IN OBSERVANCE OF INDEPENDENCE DAY

PHILADELPHIA ( July 1, 2021) – Philadelphia Gas Works’ (PGW) offices and Customer Care Center will be closed on Monday, July 5, 2021  in observance of  Independence Day (July 4th).  All gas odors or any gas-related emergency should be immediately reported to PGW’s 24-hour Emergency Hotline at 215-235-1212.

 

Customers who need to access account information can log into their PGW My Account, and may make cash payments at hundreds of local retailers including CVS, Dollar General, Family Dollar, and 7-Eleven. For information, visit pgworks.com/customer-care/your-home/ways-to-pay.

 

PGW wishes our customers, employees and the City a safe and enjoyable holiday weekend.

 

All PGW offices will resume normal business hours on Tuesday, July 6, 2021.


PGW OFFICES WILL CLOSE IN OBSERVANCE OF JUNETEENTH

 

PHILADELPHIA (June 17, 2021) – Philadelphia Gas Works’ (PGW) offices and Customer Care Center will be closed on Friday, June 18, 2021 in observance of Juneteenth. All gas odors or any gas-related emergency should be immediately reported to PGW’s 24-hour Emergency Hotline at 215-235-1212.

 

Customers who need to access account information can log into their PGW My Account, and may make cash payments at hundreds of local retailers including CVS, Dollar General, Family Dollar, and 7-Eleven. For information, visit pgworks.com/customer-care/your-home/ways-to-pay.

 

All PGW offices will resume normal business hours on Monday, June 21, 2021.

 

Juneteenth commemorates June 19, 1865, when Union troops arrived in Galveston Bay, Texas to free the last enslaved people at the end of the Civil War – more than two years after President Lincoln signed the Emancipation Proclamation. The holiday is marked with joyful community gatherings and is currently recognized as a state holiday or day of observance in 47 states and the District of Columbia.

 

PGW is proud to honor Juneteenth and recognize the freedom and equality that all citizens deserve.


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Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.