In The News

PGW’s Customer Call Center to Close for Good Friday

PHILADELPHIA (April 2, 2026) – Philadelphia Gas Works’ (PGW) Customer Call Center will be closed in observance of Good Friday, on April 3, 2026. PGW’s 24-hour Emergency Hotline (215-235-1212) will remain open only for odor calls and gas-related emergencies.

PGW offices will resume regular business hours on Monday, April 6, 2026.

Customers who need to access account information or pay their bill online can log into their PGW My Account, pay by phone at 215-235-1000, or make cash payments in person at hundreds of local retailers, including Walmart, CVS, Dollar General, Family Dollar, 7-Eleven, Speedway, and Walgreens. For information, visit pgworks.com/customer-care/your-home/ways-to-pay. 

Additionally, customers can now manage their My Account from the PGW mobile app. The one-stop app is a convenient way to manage your account, monitor usage, make payments, and more! Customers can download the app for free on the Apple store or on Google Play.

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Need Help With Heating Bills This Winter? Philadelphia Gas Works is Offering Support for Customers

PHILADELPHIA (March 11, 2026) –This winter was especially cold and when temperatures drop, homes use more energy to stay warm. That means many households are seeing higher than usual heating bills this month. If a customer is concerned about past, present, or future bill(s), Philadelphia Gas Works (PGW) is urging customers to call PGW’s Customer Care Team at 215-235-1000 during operating hours, Monday through Friday, 8 a.m. – 6 p.m.

“We understand how stressful and overwhelming an increased bill can feel,” said Seth Shapiro, President and CEO of PGW. “It is important to contact PGW immediately if you are concerned about paying your bill. We can help you access resources that meet you where you are and put the right support in place.”

Customers who reach out to PGW will have one-on-one attention with a member of our Customer Care Team who will guide customers to identify a program that fits their financial needs or answer account questions.

PGW has support for many situations, including these programs:

• Payment Plans are available, no matter the customer’s income, if they are at risk of falling behind or have fallen behind on their PGW bills.
• Budget Billing helps create a consistent monthly bill. PGW estimates customer’s yearly gas usage then divides the total evenly over 12 months to avoid spikes in their heating bill.
• Instant rebates are available with the purchase of any smart thermostat on the PGW Marketplace. Order it at pgwenergysense.com. While customers are there, they can see what other rebates and offerings may help their family. 
• CRP (Customer Responsibility Program) is for Income-eligible customers to lower monthly bills and erase past debt. CRP customers could pay as little as $25 a month. Call us or apply online: pgworks.com/help.
• Free Money with LIHEAP (Low Income Energy Assistance Program). The grant offers up to $1,000 for income-eligible customers to pay their heating bills. This does NOT have to be paid back and homeowners and renters are eligible.
• Crisis Assistance helps income-eligible customers without natural gas service or who have received a shut-off notice from PGW get up to $1,000 to cover past due bills. This money is free and can be combined with our LIHEAP (Low Income Home Energy Assistance Program) grant.   
• CARES provides payment assistance for customers with special circumstances, including medical emergencies, unemployment or other temporary difficulties. 

If you or someone you know is struggling to afford their PGW bill, let them know that help may be available. Additionally, customers can manage their My Account from the PGW mobile app as a convenient way to monitor usage, customize alerts and make payments. Customers can download the app for free on the Apple Store or Google Play. Don’t wait. Contact PGW today!

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Philadelphia Gas Works Celebrates 190th Service Anniversary

For nearly two centuries PGW has met the city’s evolving energy needs by providing safe, affordable and reliable energy, 24/7

PHILADELPHIA (February 18, 2026) – Philadelphia Gas Works (PGW) is celebrating 190 years of service to the city of Philadelphia this month. In 1836, PGW lit 46 lamps on Second Street using natural gas – 190 years later, PGW has grown to manage a distribution system of over 6,000 miles of natural gas mains and service pipes that supply approximately 500,000 customers across the city, expanded to embrace new and evolving energy technologies, and more.

PGW has kept homes warm, essential services running, and businesses operational through world wars, the Great Depression, and global pandemics in 1918 and 2020. It has heated Philly as the city endured frigid temperatures, including eight days since 1950 when the thermometer dipped below zero degrees and celebrated two Eagles Super Bowl and Phillies World Series wins. As the city prepares to welcome the world to its doorstep in 2026 to celebrate America’s 250th Birthday and host both the MLB All Star Game and the FIFA World Cup, PGW is energized, proud, and prepared to meet the moment.

“Year after year, PGW has shown up for our valued customers by providing safe, reliable, and affordable natural gas,” said Seth Shapiro, President and CEO of PGW. “We are thrilled to celebrate the milestone this year as our city and country celebrates America’s Semiquincentennial. We look forward to focusing on infrastructure upgrades and advancements, technological innovations, comprehensive workforce training, and continuing to act with the highest level of safety and integrity, delivering world-class customer service as we fuel Philadelphia’s energy needs.”
 

Since 1836, PGW has had a vibrant history and today, remains the largest municipally owned natural gas utility in the U.S., continuing to be an essential part of Philadelphia, contributing to the city’s economic growth, participating in community service, and enhancing quality of life for its customers.

PGW is proud of the employees who dedicate themselves to serving Philadelphia 24 hours a day, 365 days a year. The company continues to meet the needs of its customers today, in just the last year, PGW:

• Assisted with LIHEAP, a federal program that thousands of PGW customers have relied on for 50 years. When it was delayed due to the federal shutdown, PGW’s employees were there for Philadelphia, stepping in to provide a vital safety net for customers through our Customer Responsibility Program that offers eligible customers bills they can better afford. 

• Hosted employee-led food and clothing drives to help restock food pantries and support vulnerable populations in our region.

• Brought together national thought leaders around energy innovation at the annual energy symposium at Temple University.

• Invested $125M in federal grant funds secured from the US Department of Transportation to replace legacy infrastructure across Philadelphia, further improving safety and reliability, at no additional cost to customers.

• Enhanced customer comfort and safety with the introduction of free energy saving kits and methane detectors for customers.

• Exceeded Greenhouse Gas Emissions reduction targets with ongoing sustainability planning.

• Fueled the future by embracing new and evolving technologies, including a study with the School District of Philadelphia to explore the feasibility of geothermal energy.

• Successfully managed a base rate adjustment request with the Pennsylvania Public Utility Commission garnering unprecedented public input and agreement.  The approved request will help protect the safety and well-being of customers, their ability to afford their energy, and Philadelphia’s quality of life.

• Received ‘A’ ratings for the first time in PGW’s history from the three most significant credit rating agencies in the world.  This huge achievement both saves our customers money by reducing the interest payments on our bonds and serves as a public acknowledgment of just how well we are doing as a team.

As PGW celebrates this milestone, the employees who power PGW every day and give back to the communities they serve will be honored with the launch of “People of PGW” on social media. Throughout the year, please look for their stories, their pride, and their impact on X, Facebook, Instagram and YouTube.

For more information about PGW and its history please visit pgworks.com/anniversary. PGW is dedicated to helping customers they’ve served for the last 190 years.

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