The online home of PGW has a modern design and streamlined navigation just in time for the winter heating season
(PHILADELPHIA-OCTOBER 26, 2026) – The online home of Philadelphia Gas Works (PGW), pgworks.com, has a new look. The redesigned website makes it easier than ever for customers to find what they need – from paying their bills to accessing safety information, tips for saving energy, and connecting with financial support programs.
Customers reported significantly improved user experience compared to the previous site. The new layout of the re-designed site was shaped directly by feedback from hundreds of customers. The redesigned site is:
- Designed for customers with well-organized navigation:
- Residential Service: A home for everything a residential customer needs – from starting service and paying bills to finding ways to save energy and identifying financial support programs.
- Business Solutions: PGW business customers now have a dedicated space for all of their energy needs. Whether managing a current account or installing new, affordable natural gas service – PGW has you covered.
- About Your Bill: A central hub for billing, since PGW customer feedback indicates that bill payment and assistance are two primary reasons they visit pgworks.com.
- Built for optimum mobile phone and tablet experience:
- Now more than ever, customers are on the go and using mobile phones and tablet devices to connect with PGW. The new site was designed to provide better mobile phone and tablet experience.
- Now, a one-touch click-to-dial feature can connect customers to PGW’s 24/7 emergency hotline if they think they smell gas or have a gas-related emergency.
- ADA (Americans with Disabilities Act) compliant and with the click of a button, can be translated in over 60 languages.
PGW remains committed to providing a digital experience that reflects the diverse needs of its Philadelphia customers to help every customer stay informed and connected. Visit the new pgworks.com today.