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Smell Gas? (215) 235-1212

Privacy Statement


Philadelphia Gas Works (“PGW”) is committed to providing access to PGW services on line. We encourage the use of or official website, (“website”), to interact with PGW. has various applications and services to facilitate a positive online experience. The nature of services requires capture, storage, and management of user information. PGW feels strongly about its responsibility to the individual’s right to privacy. Outlined in this document is our policies related to information gathered via the Internet.

Personal Information

PGW does not collect personal information automatically from anyone visiting The user may provide personal information as a result of interacting with forms, applications, emails, or to complete and online transaction. The information offered voluntarily by the user will be protected against unauthorized use by anyone using PGW’s existing network security technology. PGW does not collect general Internet based information for statistical purposes. The user’s browser type, Internet domain (, time and date of visit, pages viewed, and IP address (unique computer identifier) are examples of the type of statistical information collected. This information is collected automatically without user interaction. The data collected is used to better serve the users of PGW reserves the right to forward user information to department(s) that can best serve the user and address their request.


Cookies are small data files that are transferred by a web application to the user’s hard drive. These files are used to store information related to the user, such as ID, passwords, etc. This information is provided by the user via interaction with a web application or website. Cookies do not access information on the user’s computer. Their primary purpose is to make the user’s experience more enjoyable on their next visit to the site. Cookie management is controlled at the browser level. The user can turn off cookie transfer via the configuration option of their browser. The applications on may at times transfer cookies to the user’s hard drive. PGW is committed to using cookie technology responsibly and will make every effort to protect the user’s computer environment from highly unlikely cookie related damage.

Third Party Sharing

PGW does not share information provided by the user with third-party organizations. It does however reserve the right to share information with organizations under contract to act on PGW’s behalf.  Any information forwarded you a PGW from contractual third parties will be held in the strictest confidence and use for the purposes identified in the capturing transaction.  The relevant information may be shared with other government related agencies as outlined as outlined by the various federal, state, and local government laws such as the Freedom of Information Act.


PGW is committed to the data security and the data quality of personally identifiable information that is either available from or collected by our website and has  taken reasonable precautions to protect such information and loss, misuse, or alteration. When any online bill-pay application on the Website accepts  credit card or other particularly sensitive information for it online bill-pay services,  it encrypts all ordering information such as your name and credit card number in order to protect is confidentiality, and will not retain your information longer than is necessary to complete the transaction. Unless a particular webpage on PWG’s website indicates that encryption technology is being used,  the user should not assume that information uploaded through that webpage to the PGW’s web server will be treated as confidential. If a a user submits information to PGW’s server through  a web page containing visible indicators of active encryption technology, PGW will take all reasonable precautions to safeguard the confidentiality of such information, but shall nevertheless be held liable for any injury caused by disclosure of that information,  whether caused by security breach, accident, inadvertence, or any other act resulting in disclosure.

Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.