CORONAVIRUS: LATEST UPDATES

In response to COVID-19 we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve. Read More.  Hide

ACTION REQUIRED:

PGW has introduced a new and improved PGW My Account customer portal. You must re-register your PGW My Account and create a new username and password to view your bill. Re-register here.  Hide

Smell Gas? (215) 235-1212

Our Locations

Effective Monday, March 16, 2020, PGW has closed all five PGW Customer Service Centers until further notice.  We apologize for any inconvenience this may cause. Please visit PGW’s Ways to Pay page to learn the many remaining ways to pay your PGW bill.

 

Office Location Days Open Hours Open

Frankford: 4410 Frankford Ave.

 Tues, Thurs, Fri 9 a.m. – 5 p.m.
Germantown: 212 W. Chelten Ave. Tues, Wed, Fri 9 a.m. – 5 p.m.
North Philly: 1337 W. Erie Ave. Mon, Wed, Thurs 9 a.m. – 5 p.m.
South Philly: 1601 S. Broad St. Mon, Wed, Thurs 9 a.m. – 5 p.m.
West Philly: 5230 Chestnut St. Mon, Tues, Wed, Fri 9 a.m. - 5 p.m.

Emergencies

Smell Gas? Call (215) 235-1212

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Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.