In response to COVID-19 we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve. We do not anticipate any service disruption to our customers at this time. Read More  Hide

Smell Gas? (215) 235-1212

Customer Responsibility Program


Struggling to make ends meet? Check out CRP from PGW, a powerful way to cut gas bills every month.

Low income customers who qualify for CRP – PGW’s customer assistance program – get a smaller bill each month. Some CRP customers have saved more than 50% on their PGW bill!

It only takes a moment to see if you qualify, click here or haga clic aquí.

And with CRP, customers can enjoy some extra peace of mind … that’s PGW’s One Less Worry promise.  

Have a past due balance? If you owe money to PGW, just pay your smaller CRP gas bill on time each month and that balance is gone – in less than three years!

Get a bill built to fit your life. It only takes a few minutes to apply online now through My Account


No matter how you apply, you will need:

  • Proof of gross household income for the past 30 days, and
  • The name, social security cards and date of birth for each household member

You can also download and print a CRP application in English or Español and then mail your finished application, with copies of the documents we need, to:

      Philadelphia Gas Works
      P.O. Box 3529
      Philadelphia, PA 19122-0529

More CRP Info:

The CRP discount is based on factors like your household size, the gross household income and the home’s average gas bill. To see if you qualify, click here or haga clic aquí. 

Need help with your application? Download instructions in English or Español.

Refer to these resources for additional information:

Federal Poverty Guidelines - outlines eligibility based on household size and income; renters and homeowners are eligible.

Neighborhood Energy Centers - provides low and moderate income families counseling and solutions through assistance, conservation, education and related services.

Protection from Abuse

Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.