In response to COVID-19 we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve. Read More.  Hide


PGW has introduced a new and improved PGW My Account customer portal. You must re-register your PGW My Account and create a new username and password to view your bill. Re-register here.  Hide

Smell Gas? (215) 235-1212

Meet PGW

Welcome to Philadelphia Gas Works.

We’ve built this blog to be another place where you can learn about what matters to you. From projects we’re working on to our customer programs and from conserving energy and saving gas to making a difference in the community, this blog is for you.


The plan is to put a face to PGW and introduce you to the work we do – and why. 

Along the way, we’ll share some of the (many!) reasons we believe natural gas is the smartest way to go, for your home or business.

And that's just the beginning. This is also where PGW will publish news, launch new campaigns and dust off some historic images from our storied past.

Hopefully, you’ll enjoy what we share. After all, we’ve got a lot in common. We’re all Philadelphians, we’re all concerned with keeping our homes warm and our businesses running smoothly and we all rely on more efficient natural gas each day of the week and every month of the year.

As for the affordability, abundance, reliability, safety, etc. of natural gas…. We'll get to all that in good time. Come see us again soon, or follow this blog to get updates as we publish them.

— Your Neighbors at PGW

For Media help call our media hotline - Phone: (267) 249-7542

Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.