In response to COVID-19 we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve. Read More.  Hide


PGW has introduced a new and improved PGW My Account customer portal. You must re-register your PGW My Account and create a new username and password to view your bill. Re-register here.  Hide

Smell Gas? (215) 235-1212



PGW COVID Relief Grant funds have been claimed. We’re still here to help. PGW has additional programs, grants and payment arrangements, click here. For more assistance, call us at 215-235-1000. We’re available Monday – Friday, 8 a.m. – 6 p.m.


Eligible customers impacted by COVID-19 challenges may be eligible for a $300 grant.

PHILADELPHIA (January 12, 2021) – Beginning Tuesday, January 19, 2021, PGW customers who face pandemic-related financial hardships may be eligible to receive $300 for their natural gas bills under a $2 million PGW COVID-19 Relief Grant program.

Grants are limited and will be provided on a first come, first serve basis. PGW urges customers to call 215-235-1000 to verbally confirm their household’s eligibility, which is based on meeting any of the following circumstances:

  • Households experiencing financial hardship related to the pandemic.
  • Households in which a member is furloughed from their job or has lost work, even if there is another income-earning member in the household.
  • Households with a self-employed person and/or contract employee.
  • Households in which a household member is caring for someone with COVID-19.
  • Households with school-aged children impacted by stay-at-home orders.

“PGW understands our customers’ financial concerns and the impact from the ongoing pandemic on the City of Philadelphia,” said Craig White, PGW President & CEO. “We sincerely hope that any of our customers behind on their natural gas bill will reach out to us right away to apply for COVID-19 relief money and also explore the other grant programs and payment programs we offer. We are here to help.”

PGW COVID-19 Relief Grant funds do not have to be repaid and no paperwork is required to apply. PGW Customers can apply immediately by calling 215-235-1000.

Visit for information on additional PGW payment assistance programs including LIHEAP, PGW’s Customer Responsibility Program, and the Customer Assistance Referral Evaluation Program.

For Media help call our media hotline - Phone: (267) 249-7542

Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.