PHILADELPHIA (November 6, 2026) – Philadelphia Gas Works’ (PGW) offices and the Customer Call Center will be closed in observance of Veterans Day on Wednesday, November 11, 2026. PGW’s 24-hour Emergency Hotline (215-235-1212) will only remain open for odor calls and gas-related emergencies.
PGW offices will resume regular business hours on Thursday, November 12, 2026.
Customers who need to access account information or pay their bill online can log into their PGW My Account, pay by phone at 215-235-1000, or make cash payments in person at hundreds of local retailers, including Walmart, CVS, Dollar General, Family Dollar, 7-Eleven, Speedway, and Walgreens. For information, visit pgworks.com/customer-care/your-home/ways-to-pay.
Additionally, customers can now manage their My Account from the PGW mobile app. The one-stop app is a convenient way to manage your account, monitor usage, make payments, and more! Customers can download the app for free on the Apple store or on Google Play.
PGW honors all military veterans who served in the United States Armed Forces. PGW is proud to have many employees and retirees who are among those who selflessly served and defended our country protecting our nation and freedoms. We deeply appreciate their dedication and courage.