PHILADELPHIA (August 31, 2023) – Philadelphia Gas Works’ (PGW) offices and Customer Call Center will be closed in observance of Labor Day on Monday, September 4, 2023. PGW’s 24-hour Emergency Hotline will remain open for emergency calls. All odor calls or gas-related emergencies should be reported immediately by calling 215-235-1212.
PGW offices and Customer Call Center will resume regular business hours on Tuesday, September 5, 2023.
Customers who need to access account information or pay their bill online can log into their PGW My Account, pay by phone at 215-235-1000, or make cash payments in person at hundreds of local retailers, including Walmart, CVS, Dollar General, Family Dollar, 7-Eleven, Speedway, Rite Aid, and Walgreens.
Additionally, customers can now manage their My Account from the new PGW mobile app. The one-stop app is a more convenient way to manage your account, monitor usage, make payments, and more!
Customers can download the app for free on the Apple store or on Google Play. For information, visit pgworks.com/customer-care/your-home/ways-to-pay.
This holiday weekend, PGW celebrates the hard work and dedication of every individual who contributes to the safe delivery of natural gas services across Philadelphia. As the Labor Day holiday weekend unofficially marks the final days of summer, PGW reminds customers, employees, and residents of Philadelphia to celebrate the long weekend safely.